overwriting cliented articles

In a world where we are constantly prompted to update our mobile apps and computer programs, keep our LinkedIn profile and websites current, and always look for the most up-to-date information, pet owners are no different. They want to know the latest diagnostics, preventives, and treatments for their pet…and when the content is outdated, they will go elsewhere.
When it comes to LifeLearn’s ClientEd pet health education library, we are taking the “up-to-date” movement to heart. We are putting forth a concerted effort to bring some of our longest-standing articles into the present, and are committed to keeping the content in the library as current as possible.
Now, we realize that some of our clients may have used the editing tool in ClientEd to adjust and personalize the handouts to suit their practice’s needs…and that’s okay! However, given that we are going to be updating a large number of articles over the next year – with updates that include content, writing style, imagery and illustrations – we want to make sure you know HOW to access our new content and make it available to your clients.

Here are the three things you need to know.

  1. If you’ve edited an article in the ClientEd library, it will appear in the search results showing that it was “Edited by your Organization”. Below it, you’ll see a date that shows when LifeLearn’s original article was updated.
    overwriting cliented articles step 1
  2. When you open this article, you are looking at the article your clinic edited. To see the newly updated LifeLearn version, look in the left-hand column of the page for the “Original Article” button. Clicking this will allow you to preview what our updated article looks like. Not sure what is different between your version and ours? Use the “Compare Changes” button to find out.
    overwriting cliented articles step 2
  3. If you decide you want to replace your clinic-edited article with the new LifeLearn version, it’s easy. From the “Compare Changes” screen, click the “Overwrite Clinic Changes” button – this will replace your clinic version with the LifeLearn-updated article. If there are customizations in your article that you want to keep but still want the benefits of the new LifeLearn version, overwrite your clinic article first and then re-apply your customizations to the new version. Not sure if you want to do any of this? Just click “Cancel”. If you decide in the future you want the updated version, just revisit the “Original Article” and you will have immediate access to it. However, once your clinic-edited version is over-written, you cannot go back to it.
    overwriting cliented articles step 3

As part of our commitment to keeping our content up-to-date, we invite you to submit your feedback, ideas and suggestions to [email protected]. This might be ClientEd topics we are missing or content in the library that you think needs attention. The more we know about the kinds of client education material you want to see, the better we can make ClientEd for everyone!

And to that end, if you see something in our articles that is out-of-date or have a topic in mind that you’d like us to include in our library, please email us at [email protected].

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