Working as an extension of your veterinary practice, PetNurse provides your clients with live after-hours telephone triage support to provide pet owners with safe, appropriate, and timely assessments of their pets’ health. Our team of live Veterinary Nurses use trusted Clinical Protocols to evaluate the severity of the situation, determine urgency, and specify clear next steps.
If a situation is urgent, nurses can refer pet owners to the emergency animal hospital associated with your practice or transfer them to your on-call emergency veterinarian.
For non-urgent triage outcomes, the pet owner can request an appointment over the phone and bring their pet in during normal practice hours. This helps eliminate unnecessary trips to the emergency hospital, which reduces costs, stress, and inconvenience for clients and their pets while at the same time increasing appointments and retention for your practice—without the cost of hiring additional staff or extending hours of operation.