Increase practice appointments while improving continuity of care and patient outcomes.
- live after-hours telephone triage support for clients by Registered Veterinary Nurses
- safe, appropriate, timely assessments of a pet’s health using Clinical Protocols
- better work-life balance for on-call vets, better client access to care and pet health
If a situation is urgent, nurses can refer pet owners to the emergency animal hospital associated with your practice or transfer them to your on-call emergency veterinarian.
For non-urgent triage outcomes, the pet owner can request an appointment over the phone and bring their pet in during normal practice hours.
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“PetNurse allows us to manage our after-hours calls more effectively and provide support and peace of mind for our clients and their beloved pets. We have been extremely impressed by how knowledgeable and experienced the Registered Veterinary Nurses are and have found their triage outcomes and next-step recommendations to be very accurate and reliable. PetNurse has helped eliminate unnecessary after-hours trips to the ER for our clients, allowing our staff to treat these patients during our regular hours. Our clients have expressed much gratitude in having this service available!”Stephanie CoatsDigital Office Coordinator, Harmony Veterinary Center