Career Opportunities at LifeLearn

Stop putting in your time. Start enjoying it.

At LifeLearn, we’re a progressive and creative team of people who care deeply about what we’re doing to help advance animal health and education worldwide. We believe that great ideas can come from anyone, and encourage every team member to contribute, address problems, make decisions, and grow in an environment of mutual respect. If you’re cool with fresh fruit, snacks, and unlimited coffee and tea, we have you covered. And we’re a pet-friendly workplace.

Just ask our Barketing Team. 🙂

Open Positions

  • Manager, Client Success

    Manager of Client Success

    Description: LifeLearn is looking to fill the position of Manager of Client Success, who, under the direction of the VP of Operations, will primarily be responsible for the planning, co-ordination and management of the activities of the Client Success team.  These activities are instrumental to maintaining and enhancing the client relationships in order to meet organizational and operational objectives.

     

    RESPONSIBILITIES:

    • Manage the day to day activities of the Client Success team providing coaching, leadership, guidance and performance management as required
    • Develop and implement client success policies and procedures
    • Define and communicate client success standards
    • Oversee the achievement and maintenance of agreed client service levels and standards
    • Direct the daily operations of the client success team
    • Plan, prioritize and delegate work tasks to ensure proper functioning of the department
    • Alongside the VP, of Operations recruit and train all new team members
    • Review client complaints
    • Track client complaint resolution
    • Handle complex and escalated client success issues.
    • Monitor accuracy of reporting and data base information
    • Analyze relevant data to determine client success outputs
    • Identify and address staff training and coaching needs
    • Lead or assist with Client Success work as required
    • All other duties as required

     

    QUALIFICATIONS:

    • Graduate degree or an advanced degree in a related field or appropriate experience
    • Three years of experience in a management role and five years of experience in a related industry
    • Customer service/client success experience
    • Proven experience mentoring and motivating employees
    • Ability to supervise and motivate a team to achieve and exceed their goals
    • Ability to delegate, set expectations, and monitor progress of all direct reports
    • Experience with coaching and employee development
    • In depth knowledge of client service principles and practices
    • In depth knowledge of client service software, databases and CRM tools
    • Strong communication skills, verbal and written
    • Flexibility to adjust to shifting priorities and deadlines
    • Current with relevant technology trends and applications
    • Experience in the use of social media platforms
    • Experience using Salesforce and WordPress is considered an asset

     

    PERKS OF THE JOB:

    • Work-life balance — we understand the importance of balance. We offer flexible start times and the option to work from home a few days a week
    • Summer hours — we believe summer hours should be a year-round option!
    • Pet-friendly environment — we regularly have furry friends in the office
    • Flexible benefits program — choose a plan that works best for you

     

    HOW TO APPLY:

    • Send your resume by e-mail in MS Word or PDF Format to [email protected]
    • Please put the position title in the subject line of your email

     

    Accommodation Requirements.  LifeLearn is committed to providing an accessible workplace, in support of the Accessibility for Ontarians with Disabilities Act (2005) (“AODA”), the Human Rights Code (RSO 1990) (“HRC”) and the Integrated Accessibility Standards Regulation 191/11 (“IASR”).  Should an applicant require accommodation at any point during the recruitment process or as an employee during subsequent employment, the individual is invited to communicate and discuss their requirements with LifeLearn’s Human Resources representative.  LifeLearn will provide, or arrange to have provided, reasonable accommodation specific to the applicant’s or employee’s accessibility needs.

  • Client Success Specialist

    Client Success Specialist

    Description: LifeLearn is looking to fill the position of Client Success Specialist, who, under the direction of the Director of Operations, will primarily be responsible to provide one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communication. This position will troubleshoot technical problems related to products and services. This role will also analyse problems and make recommendations as to root causes and corrective actions.

     

    RESPONSIBILITIES:

    • Handle inbound calls, emails, and customer enquiries with a friendly and effective demeanor, in accordance with the company’s established KPIs and customer satisfaction standards
    • Research, analyze, and resolve support tickets placed through the online portal or via telephone and email
    • Provide customers with a resource for understanding, empathy, and education on various system functions, processes, and self-help tools available to them through both inbound and outbound communication channels
    • Enter and update data in the CRM system accurately and appropriately, and update both the client and LifeLearn project teams on a timely basis and per established service level agreements, KPIs, and SOPs
    • Collaborate extensively with peers, project teams, and developers to resolve client issues while improving the effectiveness of the team and the information available to our clients.
    • Use monthly SEO reports to update and edit websites for customers as required to align with the most current search algorithms and to improve customer rankings
    • Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted maintenance agreements
    • Interact with clients and team members with professionalism and maturity
    • Perform special projects and other duties as assigned
    •   

    QUALIFICATIONS:

    • Bachelor’s degree in information technology or related field or experience
    • 1-2 years’ experience providing website and software customer support
    • experience using WordPress
    • ability to analyse and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
    • ability to quickly pick up new product and service knowledge, and communicate that knowledge effectively to customers
    • ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
    • time management skills and ability to stay motivated and on-task
    • understanding of Domain Name Server and SEO an asset

     

    PERKS OF THE JOB:

    • Work-life balance — we understand the importance of balance. We offer flexible start times and the option to work from home a few days a week
    • Summer hours — we believe summer hours should be a year-round option!
    • Pet-friendly environment — we regularly have furry friends in the office
    • Flexible benefits program — choose a plan that works best for you

     

    HOW TO APPLY:

    • Send your resume by e-mail in MS Word or PDF Format to [email protected]
    • Please put the position title in the subject line of your email

     

    Accommodation Requirements.  LifeLearn is committed to providing an accessible workplace, in support of the Accessibility for Ontarians with Disabilities Act (2005) (“AODA”), the Human Rights Code (RSO 1990) (“HRC”) and the Integrated Accessibility Standards Regulation 191/11 (“IASR”).  Should an applicant require accommodation at any point during the recruitment process or as an employee during subsequent employment, the individual is invited to communicate and discuss their requirements with LifeLearn’s Human Resources representative.  LifeLearn will provide, or arrange to have provided, reasonable accommodation specific to the applicant’s or employee’s accessibility needs.

  • Creative and Communications Lead

    Creative and Communications Lead

    Description: LifeLearn is actively seeking a full-time Creative and Communications Lead.  The Creative and Communications Lead is a part of the award-winning Industry Solutions Team at LifeLearn. They are responsible for taking scientific content and turning it into interactive and empowering online learning modules, sales enablement and marketing tools, and other communications assets. The Creative and Communications Lead works directly with project stakeholders, and applies their knowledge of user experience best practices and online learning design strategies to successfully manage project plans and deliverables.

     

    RESPONSIBILITIES:

    • Lead the design and development of interactive, illustrated and animated digital media content for both web and mobile applications
    • Lead the instructional design and content development of continuing education, sales enablement, marketing and other communications projects
    • Actively participate in discovery sessions and feel confident presenting your recommendations to clients
    • Apply digital experience design strategies and UX best practices to your design decisions to support project goals
    • Work directly with and in our clients’ best interests to manage project plans, schedules and milestones for all projects
    • Manage video shoots, focus groups, roundtables and other communication projects
    • Be responsible for following project management methodology and LifeLearn workflows
    • Communicate regularly with all project stakeholders (Marketing, Technical, Regulatory, Legal,) and team members throughout the project to ensure all deliverables are produced and client needs are met, if not exceeded
    • Successfully complete projects within set parameters and constraints (budget and timeline)
    •   

    QUALIFICATIONS:

    • Master’s Degree in Biomedical Communications, Science Communication, or equivalent is strongly preferred
    • Proficient in technical and scientific writing
    • 1-5 years of experience in a project management role
    • Professional-level expertise with Adobe Suite, especially Adobe Illustrator, InDesign, and Animate
    • Experience with Articulate Storyline a strong asset
    • Excellent visual interpretation, interface design, graphic design, and illustration skills
    • Strong skills in instructional design, adult learning strategies and the ability to effectively communicate scientific information
    • Ability to successfully estimate and execute deadlines
    • Ability to remain calm and organized under pressure, and adapt to changing priorities and timelines
    • A self-starter with a positive attitude
    • Proficient in a Mac platform
    • Ability to travel within North America (2-3 times per year)

     

    PERKS OF THE JOB:

    • Work-life balance — we understand the importance of balance. We offer flexible start times and the option to work from home a few days a week
    • Summer hours — we believe summer hours should be a year-round option!
    • Pet-friendly environment — we regularly have furry friends in the office
    • Flexible benefits program — choose a plan that works best for you

     

    HOW TO APPLY:

    • Send your resume by e-mail in MS Word or PDF Format to [email protected]
    • Please put the position title in the subject line of your email

     

    Accommodation Requirements.  LifeLearn is committed to providing an accessible workplace, in support of the Accessibility for Ontarians with Disabilities Act (2005) (“AODA”), the Human Rights Code (RSO 1990) (“HRC”) and the Integrated Accessibility Standards Regulation 191/11 (“IASR”).  Should an applicant require accommodation at any point during the recruitment process or as an employee during subsequent employment, the individual is invited to communicate and discuss their requirements with LifeLearn’s Human Resources representative.  LifeLearn will provide, or arrange to have provided, reasonable accommodation specific to the applicant’s or employee’s accessibility needs.