Career Opportunities at LifeLearn

Stop putting in your time. Start enjoying it.

At LifeLearn, we’re a progressive and creative team of people who care deeply about what we’re doing to help advance animal health and education worldwide. We believe that great ideas can come from anyone, and encourage every team member to contribute, address problems, make decisions, and grow in an environment of mutual respect. If you’re cool with fresh fruit, snacks, and unlimited coffee and tea, we have you covered. And we’re a pet-friendly workplace.

Just ask our Barketing Team. 🙂

Open Positions

  • Junior Software Developer

    Junior Software Developer

    Description: LifeLearn is looking to fill the position of Junior Software Developer, who, under the direction of the Director of Software Development, will be involved in the full cycle of software development and actively engaged in projects from concept to implementation. The Junior Software Developer combines a demonstrated strength in developing software applications that meet specifications and conform to current UI standards.

     

    RESPONSIBILITIES:

    • Develop and maintain software applications according to the solution and detailed design documents
    • Assist with production escalations and inquiries
    • Contributing towards analysis and design, including review/discussion of assigned requirements
    • Assist QA and UAT teams with verification of completed development tasks
    • Creating appropriate documentation
    • Other duties as assigned

     

    QUALIFICATIONS:

    • University or college study in Computer Science/Software Programming, or proven experience
    • 1-3 years’ experience with a broad range of knowledge including database design, back-end, front-end,
    • Software experience including PHP, Java, MySQL, Linux, Apache, JavaScript, HTML5, CSS
    • Excellent written and verbal communication skills
    • Strong problem solving and analytical abilities
    • Strong time management and organization skills
    • Familiarity with the concepts of CI/CD would be an asset
    • Familiarity with docker would be an asset

     

    PERKS OF THE JOB:

    • Work-life balance — we understand the importance of balance. We offer flexible start times and the option to work from home a few days a week
    • Summer hours — we believe summer hours should be a year-round option!
    • Pet-friendly environment — we regularly have furry friends in the office
    • Flexible benefits program — choose a plan that works best for you

     

    HOW TO APPLY:

    • If you are interested in applying for this position, please submit your cover letter, resume and salary expectations for review. All applications should be directed to [email protected].com. While we thank all applicants, only those being considered for an interview will be contacted

     

    Accommodation Requirements.  LifeLearn is committed to providing an accessible workplace, in support of the Accessibility for Ontarians with Disabilities Act (2005) (“AODA”), the Human Rights Code (RSO 1990) (“HRC”) and the Integrated Accessibility Standards Regulation 191/11 (“IASR”).  Should an applicant require accommodation at any point during the recruitment process or as an employee during subsequent employment, the individual is invited to communicate and discuss their requirements with LifeLearn’s Human Resources representative.  LifeLearn will provide, or arrange to have provided, reasonable accommodation specific to the applicant’s or employee’s accessibility needs.

  • Client Success Specialist

    Client Success Specialist

    Description: LifeLearn is looking to fill the position of Client Success Specialist, who, under the direction of the Director of Operations, will primarily be responsible to provide one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communication. This position will troubleshoot technical problems related to products and services. This role will also analyse problems and make recommendations as to root causes and corrective actions.

     

    RESPONSIBILITIES:

    • Handle inbound calls, emails, and customer enquiries with a friendly and effective demeanor, in accordance with the company’s established KPIs and customer satisfaction standards
    • Research, analyze, and resolve support tickets placed through the online portal or via telephone and email
    • Provide customers with a resource for understanding, empathy, and education on various system functions, processes, and self-help tools available to them through both inbound and outbound communication channels
    • Enter and update data in the CRM system accurately and appropriately, and update both the client and LifeLearn project teams on a timely basis and per established service level agreements, KPIs, and SOPs
    • Collaborate extensively with peers, project teams, and developers to resolve client issues while improving the effectiveness of the team and the information available to our clients.
    • Use monthly SEO reports to update and edit websites for customers as required to align with the most current search algorithms and to improve customer rankings
    • Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted maintenance agreements
    • Interact with clients and team members with professionalism and maturity
    • Perform special projects and other duties as assigned
    •   

    QUALIFICATIONS:

    • Bachelor’s degree in information technology or related field or experience
    • 1-2 years’ experience providing website and software customer support
    • experience using WordPress
    • ability to analyse and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
    • ability to quickly pick up new product and service knowledge, and communicate that knowledge effectively to customers
    • ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
    • time management skills and ability to stay motivated and on-task
    • understanding of Domain Name Server and SEO an asset

     

    PERKS OF THE JOB:

    • Work-life balance — we understand the importance of balance. We offer flexible start times and the option to work from home a few days a week
    • Summer hours — we believe summer hours should be a year-round option!
    • Pet-friendly environment — we regularly have furry friends in the office
    • Flexible benefits program — choose a plan that works best for you

     

    HOW TO APPLY:

    • Send your resume by e-mail in MS Word or PDF Format to [email protected]
    • Please put the position title in the subject line of your email

     

    Accommodation Requirements.  LifeLearn is committed to providing an accessible workplace, in support of the Accessibility for Ontarians with Disabilities Act (2005) (“AODA”), the Human Rights Code (RSO 1990) (“HRC”) and the Integrated Accessibility Standards Regulation 191/11 (“IASR”).  Should an applicant require accommodation at any point during the recruitment process or as an employee during subsequent employment, the individual is invited to communicate and discuss their requirements with LifeLearn’s Human Resources representative.  LifeLearn will provide, or arrange to have provided, reasonable accommodation specific to the applicant’s or employee’s accessibility needs.

  • Creative and Communications Lead

    Creative and Communications Lead

    Description: LifeLearn is actively seeking a full-time Creative and Communications Lead.  The Creative and Communications Lead is a part of the award-winning Industry Solutions Team at LifeLearn. They are responsible for taking scientific content and turning it into interactive and empowering online learning modules, sales enablement and marketing tools, and other communications assets. The Creative and Communications Lead works directly with project stakeholders, and applies their knowledge of user experience best practices and online learning design strategies to successfully manage project plans and deliverables.

     

    RESPONSIBILITIES:

    • Lead the design and development of interactive, illustrated and animated digital media content for both web and mobile applications
    • Lead the instructional design and content development of continuing education, sales enablement, marketing and other communications projects
    • Actively participate in discovery sessions and feel confident presenting your recommendations to clients
    • Apply digital experience design strategies and UX best practices to your design decisions to support project goals
    • Work directly with and in our clients’ best interests to manage project plans, schedules and milestones for all projects
    • Manage video shoots, focus groups, roundtables and other communication projects
    • Be responsible for following project management methodology and LifeLearn workflows
    • Communicate regularly with all project stakeholders (Marketing, Technical, Regulatory, Legal,) and team members throughout the project to ensure all deliverables are produced and client needs are met, if not exceeded
    • Successfully complete projects within set parameters and constraints (budget and timeline)
    •   

    QUALIFICATIONS:

    • Master’s Degree in Biomedical Communications, Science Communication, or equivalent is strongly preferred
    • Proficient in technical and scientific writing
    • 1-5 years of experience in a project management role
    • Professional-level expertise with Adobe Suite, especially Adobe Illustrator, InDesign, and Animate
    • Experience with Articulate Storyline a strong asset
    • Excellent visual interpretation, interface design, graphic design, and illustration skills
    • Strong skills in instructional design, adult learning strategies and the ability to effectively communicate scientific information
    • Ability to successfully estimate and execute deadlines
    • Ability to remain calm and organized under pressure, and adapt to changing priorities and timelines
    • A self-starter with a positive attitude
    • Proficient in a Mac platform
    • Ability to travel within North America (2-3 times per year)

     

    PERKS OF THE JOB:

    • Work-life balance — we understand the importance of balance. We offer flexible start times and the option to work from home a few days a week
    • Summer hours — we believe summer hours should be a year-round option!
    • Pet-friendly environment — we regularly have furry friends in the office
    • Flexible benefits program — choose a plan that works best for you

     

    HOW TO APPLY:

    • Send your resume by e-mail in MS Word or PDF Format to [email protected]
    • Please put the position title in the subject line of your email

     

    Accommodation Requirements.  LifeLearn is committed to providing an accessible workplace, in support of the Accessibility for Ontarians with Disabilities Act (2005) (“AODA”), the Human Rights Code (RSO 1990) (“HRC”) and the Integrated Accessibility Standards Regulation 191/11 (“IASR”).  Should an applicant require accommodation at any point during the recruitment process or as an employee during subsequent employment, the individual is invited to communicate and discuss their requirements with LifeLearn’s Human Resources representative.  LifeLearn will provide, or arrange to have provided, reasonable accommodation specific to the applicant’s or employee’s accessibility needs.