Career Opportunities at LifeLearn

We’re a progressive and imaginative team of people who care deeply about what we’re doing – mobilizing knowledge in the animal health industry. We believe quality work leads to delightful experiences, and we can make a real difference by helping people identify and solve the right problems.

Stop putting in your time. Start enjoying it.

We’re a knowledge community and we’re all in this together. We believe that great ideas can come from anyone, and we encourage everyone to contribute. If you’re a “my way or the highway” personality, well, it’s time to hit the road. LifeLearn is a place where we’re all encouraged to solve problems, make decisions, and grow.

We work hard and play hard, so don’t be surprised if you’re summoned to an impromptu game of hockey in the parking lot, a surprise beer-and-wing luncheon, or a night out on the town with guests. Or, if you’re cool with fresh fruit, unlimited caffeine, and some lazy office dogs, we have that too.

Accessibility Commitment

LifeLearn is committed to providing an accessible workplace, in support of the Accessibility for Ontarians with Disabilities Act (2005) (“AODA”), the Human Rights Code (RSO 1990) (“HRC”) and the Integrated Accessibility Standards Regulation 191/11 (“IASR”). Should an applicant require accommodation at any point during the recruitment process or during subsequent employment, the individual is invited to communicate and discuss their requirements with LifeLearn’s Human Resources representative. LifeLearn will provide, or arrange to have provided, reasonable accommodation specific to the applicant’s or employee’s accessibility needs.

Note to Third-Party Recruiters

If you are a third-party recruiter, please do not contact us. While we understand and appreciate the valuable service that third-party recruiters provide to individuals seeking employment, LifeLearn has its own hiring processes when positions with LifeLearn become available.

Open Positions

  • Client Success Specialist

    Client Success Specialist

    Description: LifeLearn is looking to fill the position of Client Success Specialist, who, under the direction of the Director of Operations, will primarily be responsible to provide one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communication. This position will troubleshoot technical problems related to products and services. This role will also analyse problems and make recommendations as to root causes and corrective actions.

    RESPONSIBILITIES:

    • Handle inbound calls, emails, and customer enquiries with a friendly and effective demeanor, in accordance with the company’s established KPIs and customer satisfaction standards
    • Research, analyze, and resolve support tickets placed through the online portal or via telephone and email
    • Provide customers with a resource for understanding, empathy, and education on various system functions, processes, and self-help tools available to them through both inbound and outbound communication channels
    • Enter and update data in the CRM system accurately and appropriately, and update both the client and LifeLearn project teams on a timely basis and per established service level agreements, KPIs, and SOPs
    • Collaborate extensively with peers, project teams, and developers to resolve client issues while improving the effectiveness of the team and the information available to our clients
    • Use monthly SEO reports to update and edit websites for customers as required to align with the most current search algorithms and to improve customer rankings
    • Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted maintenance agreements
    • Interact with clients and team members with professionalism and maturity
    • Perform special projects and other duties as assigned

    QUALIFICATIONS:

    • 1-2 years’ experience providing website and software customer support
    • experience using WordPress
    • ability to analyse and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
    • ability to quickly pick up new product and service knowledge, and communicate that knowledge effectively to customers
    • ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
    • time management skills and ability to stay motivated and on-task
    • understanding of Domain Name Server and SEO an asset

    The starting pay range for this position is:  $37,000 – $39,0000

    HOW TO APPLY:

    • Send your resume by e-mail in MS Word or PDF Format to hr@lifelearn.com
    • Please put the position title in the subject line of your email

    We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

    Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

    If you are a third-party recruiter, please do not contact us. While we understand and appreciate the valuable service that third-party recruiters provide to individuals seeking employment, LifeLearn has its own hiring processes when positions with LifeLearn become available.

  • Web Designer

    Web Designer

    Description: LifeLearn is looking to fill the position of Web Designer, who, under the direction of the Design Manager, will primarily be responsible to develop and propose creative solutions that address overall design, site navigation, and layout of content. This position will create website development plans to determine timelines and estimates for completing web projects. This role will also design user interface concepts for a range of products in order to provide a user experience that is intuitive, productive, exciting, and aesthetically appealing.

    RESPONSIBILITIES:
    • Drive design and production for multiple clients and project types concurrently
    • Work with project stakeholders and senior team members to ensure UX/UI and visual designs meet functional and business requirements
    • Design custom logos, websites, and digital or print assets and associated style /brand guides
    • Perform thorough QA and documentation on assigned projects, and those of your peers
    • Maintain awareness of Design/UX industry trends and best practices and provide strategies and ideas for ongoing improvements
    • Liaise with stakeholders to identify design requirements and content
    • Develop and propose creative solutions that address overall design, site navigation, and layout of content
    • Create website development plans to determine timelines and estimates for completing web projects
    • Design user interface concepts for a range of products in order to provide a user experience that is intuitive, productive, exciting, and aesthetically appealing
    • Apply user experience and design principles to the creation and development of Web applications
    • Assess and document the requirements of end-users
    QUALIFICATIONS:
    • Degree or diploma in web design, or a field related to the industry
    • Two years of related experience
    • Demonstrated aptitude for learning new technologies
    • Ability to effectively communicate your creative process, thoughts, ideas and a point of view on your work
    • In depth experience with WordPress
    • Working knowledge of CSS and HTML
    • Highly proficient with Adobe Creative Suite
    • Knowledge of colour theory, layout, and design principles
    • Ability to prioritize and manage conflicting demands
    • Demonstrated time management skills
    • Ability to work individually as well as part of a team
    • High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment

    Please provide your portfolio along with your resume when you apply

    Starting Annual Salary – $40,000.00 – $45,000

    HOW TO APPLY:
    • Send your resume by e-mail in MS Word or PDF Format to hr@lifelearn.com
    • Please put the position title in the subject line of your email

    We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

    Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

    If you are a third-party recruiter, please do not contact us. While we understand and appreciate the valuable service that third-party recruiters provide to individuals seeking employment, LifeLearn has its own hiring processes when positions with LifeLearn become available.

  • Marketing Coordinator

    Marketing Coordinator

    About Us: LifeLearn Inc (www.lifelearn.com) is one of Canada’s leading providers of educational resources for both veterinary teams and pet owners. We create online marketing tools to enhance a clinic’s business and customized sales, marketing and training solutions for animal health organizations.

    RESPONSIBILITIES:
    • Plan, coordinate and execute tradeshows and other internal or customer focus events
    • Execute design projects in a wide array of media including web, email, and digital
    • Coordination and maintenance of the marketing calendar
    • Plan tactical activities as per yearly vendor commitments
    • Process and receive expense purchase orders
    • Negotiate and source suppliers for various marketing activities
    • Determine program timing with vendor participation and execute event coordination and material requirements
    • Fulfill and complete all planned marketing activities to the timeline
    • Communicate initiatives to sales, product and marketing teams
    • Work effectively with the aligned product management
    • Coordination of collateral for print, e-distribution and website updates
    • Strong attention to detail and creative thinking is needed when implementing programs
    QUALIFICATIONS:
    • Degree or diploma in marketing, communications, business,  a related field or equivalent experience
    • One to three years of related experience in marketing or events
    • Ability to effectively communicate both verbally and in writing
    • High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment with cross-functional teams
    • Must be professional and positive in attitude and demeanour
    • Experience in scheduling and executing successful e-mail marketing, Internet marketing, and direct marketing programs
    • Ability to work individually as well as part of a team
    • Ability to prioritize and manage conflicting demands while meeting deadlines
    • Demonstrated time management skills with the ability to multi-task and stay focused
    • Proficient in MS Office Suite
    • Experience in Pardot, Salesforce, Adobe Creative Cloud, or WordPress considered an asset

    The starting pay range for this position is:  $38,000 to $42,000

    HOW TO APPLY:
    • Send your resume by e-mail in MS Word or PDF Format to hr@lifelearn.com
    • Please put the position title in the subject line of your email

    We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

    Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

    If you are a third-party recruiter, please do not contact us. While we understand and appreciate the valuable service that third-party recruiters provide to individuals seeking employment, LifeLearn has its own hiring processes when positions with LifeLearn become available.