Career Opportunities at LifeLearn

We’re a progressive and imaginative team of people who care deeply about what we’re doing – mobilizing knowledge in the animal health industry. We believe quality work leads to delightful experiences, and we can make a real difference by helping people identify and solve the right problems.

Stop putting in your time. Start enjoying it.

We’re a knowledge community and we’re all in this together. We believe that great ideas can come from anyone, and we encourage everyone to contribute. If you’re a “my way or the highway” personality, well, it’s time to hit the road. LifeLearn is a place where we’re all encouraged to solve problems, make decisions, and grow.

We work hard and play hard, so don’t be surprised if you’re summoned to an impromptu game of hockey in the parking lot, a surprise beer-and-wing luncheon, or a night out on the town with guests. Or, if you’re cool with fresh fruit, unlimited caffeine, and some lazy office dogs, we have that too.

Accessibility Commitment

LifeLearn is committed to providing an accessible workplace, in support of the Accessibility for Ontarians with Disabilities Act (2005) (“AODA”), the Human Rights Code (RSO 1990) (“HRC”) and the Integrated Accessibility Standards Regulation 191/11 (“IASR”). Should an applicant require accommodation at any point during the recruitment process or during subsequent employment, the individual is invited to communicate and discuss their requirements with LifeLearn’s Human Resources representative. LifeLearn will provide, or arrange to have provided, reasonable accommodation specific to the applicant’s or employee’s accessibility needs.

Note to Third-Party Recruiters

If you are a third-party recruiter, please do not contact us. While we understand and appreciate the valuable service that third-party recruiters provide to individuals seeking employment, LifeLearn has its own hiring processes when positions with LifeLearn become available.

Open Positions

  • Account Representative

    Account Representative

    Description: LifeLearn is looking to fill the position of Inside Sales, who, under the direction of the Director of Sales, Practice Solutions, will primarily be responsible to assess customers’ needs and resources and recommend the appropriate goods or services. This position will emphasize product features and benefits, quote prices, discuss credit terms, and prepare sales order forms or reports.

     

    RESPONSIBILITIES:

    • Achieve sales and performance objectives as set out by LifeLearn
    • Demonstrate extremely strong phone skills with a friendly tone set appointments and close sales
    • Identify and develop customer needs and translate them into creative solutions leveraging LifeLearn products and services
    • Demonstrate product and service capabilities to prospective clients via telephone and webinar
    • Effectively manage current and prospective clients with your sales territory
    • Demonstrate effective use of the sales process
    • Record daily sales activities within salesforce.com to monitor client engagement, sales funnel development and enable accurate sales reporting
    • Collaborate with internal teams to improve customer satisfaction, overcome challenges, and create a seamless customer experience
    • Remain knowledgeable on changes and developments in the veterinary industry

     

    QUALIFICATIONS:

    • Degree or diploma in a business- or sales-related field or related work experience
    • 1-3 years’ experience of demonstrated performance in an inside sales role
    • Strong knowledge of sales principles, methods, practices, and techniques
    • Proven sales ability with the capability to meet and surpass targets and goals
    • Self-motivated and works well with clients and colleagues
    • Ability to analyze customer needs
    • Proficiency in Microsoft Office
    • Ability to travel within North America

     

    HOW TO APPLY:

    • Send your resume by e-mail in MS Word or PDF Format to [email protected]
    • Please put the position title in the subject line of your email

    We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

    Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

    If you are a third-party recruiter, please do not contact us. While we understand and appreciate the valuable service that third-party recruiters provide to individuals seeking employment, LifeLearn has its own hiring processes when positions with LifeLearn become available.

  • Meeting and Events - Project Manager

    Meeting and Events – Project Manager

    Description: LifeLearn is looking to fill the position of Meeting and Events – Project Manager, who, under the direction of the Manager of Meeting and Events, will primarily be responsible to manage and implement custom meeting and events including speaker bureaus. Oversee the project management to ensure effective milestone planning and the timely completion of deliverables. This position will participate in contract negotiations and maintain ongoing relationships with a variety of vendors.

    RESPONSIBILITIES:

    • Manages and implements successful custom meeting/events and speaker bureaus for multiple clients
    • Reconcile expense statements and project budgets
    • Prepare travel schedules, book travel arrangements, and make reservations for attendants and presenters
    • Oversee project management to ensure effective milestone planning and timely completion of deliverables
    • Prepare, review, and print various forms of correspondence such as invoices, presentations, publications, expenses and reports
    • Participate in contract negotiations and maintain ongoing relationships with a variety of vendors
    • Plan and execute corporate events from start to finish including budgeting, project management and final reconciliation

    QUALIFICATIONS:

    • Superior ability to multi-task on various projects
    • College diploma or university degree in a related field
    • Three years’ experience managing and coordinating various custom events
    • Ability to analyze and interpret the needs of customers and offer the appropriate options, solutions, and resolutions required
    • Ability to prioritize and manage conflicting demands
    • Ability to effectively communicate both verbally and in writing
    • Ability to travel within North America (approx. 10%)
    • Ability to adapt to new technology
    • Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
    • Ability to respond quickly in a dynamic and changing environment, while maintain an attention to detail.
    • Ability to work individually as well as part of a team
    • Proficient in Microsoft Office programs (including Word, Excel, and PowerPoint)
    • Experience using expense/credit card processing software (an asset – Certify)
    • Superior telephone manners and strong interpersonal skills

    The starting pay range for this position is:  $50,000 – $55,0000

    HOW TO APPLY:

    • Send your resume by e-mail in MS Word or PDF Format to [email protected]
    • Please put the position title in the subject line of your email

    We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

    Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

    If you are a third-party recruiter, please do not contact us. While we understand and appreciate the valuable service that third-party recruiters provide to individuals seeking employment, LifeLearn has its own hiring processes when positions with LifeLearn become available.

  • Client Success Specialist

    Client Success Specialist

    Description: LifeLearn is looking to fill the position of Client Success Specialist, who, under the direction of the Director of Operations, will primarily be responsible to provide one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communication. This position will troubleshoot technical problems related to products and services. This role will also analyse problems and make recommendations as to root causes and corrective actions.

    RESPONSIBILITIES:

    • Handle inbound calls, emails, and customer enquiries with a friendly and effective demeanor, in accordance with the company’s established KPIs and customer satisfaction standards
    • Research, analyze, and resolve support tickets placed through the online portal or via telephone and email
    • Provide customers with a resource for understanding, empathy, and education on various system functions, processes, and self-help tools available to them through both inbound and outbound communication channels
    • Enter and update data in the CRM system accurately and appropriately, and update both the client and LifeLearn project teams on a timely basis and per established service level agreements, KPIs, and SOPs
    • Collaborate extensively with peers, project teams, and developers to resolve client issues while improving the effectiveness of the team and the information available to our clients
    • Use monthly SEO reports to update and edit websites for customers as required to align with the most current search algorithms and to improve customer rankings
    • Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted maintenance agreements
    • Interact with clients and team members with professionalism and maturity
    • Perform special projects and other duties as assigned

    QUALIFICATIONS:

    • 1-2 years’ experience providing website and software customer support
    • experience using WordPress
    • ability to analyse and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
    • ability to quickly pick up new product and service knowledge, and communicate that knowledge effectively to customers
    • ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
    • time management skills and ability to stay motivated and on-task
    • understanding of Domain Name Server and SEO an asset

    The starting pay range for this position is:  $37,000 – $39,0000

    HOW TO APPLY:

    • Send your resume by e-mail in MS Word or PDF Format to [email protected]
    • Please put the position title in the subject line of your email

    We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

    Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

    If you are a third-party recruiter, please do not contact us. While we understand and appreciate the valuable service that third-party recruiters provide to individuals seeking employment, LifeLearn has its own hiring processes when positions with LifeLearn become available.