Career Opportunities at LifeLearn

Stop putting in your time. Start enjoying it.

At LifeLearn, we’re a progressive and creative team of people who care deeply about what we’re doing to help advance animal health and education worldwide. We believe that great ideas can come from anyone, and encourage every team member to contribute, address problems, make decisions, and grow in an environment of mutual respect. If you’re cool with fresh fruit, snacks, and unlimited coffee and tea, we have you covered. And we’re a pet-friendly workplace.

Just ask our Barketing Team. 🙂

Open Positions

  • Marketing Specialist (13-Month Maternity Leave Contract)

    Marketing Specialist

    Description: LifeLearn is seeking applications for the position of Marketing Specialist for a 13-month maternity leave contract. The primary responsibilities of this role involve planning and executing the marketing content calendar, customer communications, and trade show events. Candidates must possess a strong work ethic and the ability to work in a challenging, fast-paced, energetic environment with various responsibilities. Candidates must also have three years of working experience in a marketing department dealing with multiple vendors (ideally in a sales environment) coupled with a degree or diploma in marketing, communications, business, or related field.

     

    RESPONSIBILITIES:

    • Lead the planning and execution of content with stakeholders, ensuring that content follows the marketing production process
    • Schedule all external marketing activities (day, week, month, year), including emails, social posts, blogs, campaigns, promotions, press releases, and product support
    • Assist in the planning/development of inbound/outbound marketing campaigns, including building email templates and implementing edits to the website
    • Assist in the planning and execution of trade shows and other internal or customer-focus events
    • Coordinate collateral for print, e-distribution, and website updates
    • Plan tactical activities as per yearly vendor commitments
    • Process and receive expense purchase orders
    • Negotiate and source suppliers for various marketing activities
    • Communicate initiatives to sales, product, and marketing teams
    • Work effectively with the aligned product management team
    •   

    QUALIFICATIONS:

    • Experience in scheduling and executing successful email marketing, internet marketing, and direct marketing programs
    • Proficient in MS Office Suite
    • Experience in Pardot, Salesforce, Adobe Creative Cloud, WordPress, and HTML/CSS considered an asset
    • Degree or diploma in marketing, communications, business, or a related field, or equivalent experience
    • Three years of related experience in marketing or events
    • Ability to effectively communicate both verbally and in writing
    • Adaptability and flexibility, with strong interpersonal skills to work effectively in a diverse environment with cross-functional teams
    • Professional and positive in attitude and demeanor
    • Strong attention to detail
    • Creative thinking when implementing programs
    • Ability to work individually as well as part of a team
    • Ability to prioritize and manage conflicting demands while meeting deadlines
    • Demonstrated time management skills with the ability to multi-task and stay focused

     

    PERKS OF THE JOB:

    • Work-life balance — we understand the importance of balance. We offer flexible start times and the option to work from home a few days a week
    • Summer hours — we believe summer hours should be a year-round option!
    • Pet-friendly environment — we regularly have furry friends in the office
    • Flexible benefits program — choose a plan that works best for you

     

    HOW TO APPLY:

    • If you are interested in applying for this position, please submit your cover letter, resume and portfolio (if available) for review. All applications should be directed to [email protected].  While we thank all applicants, only those being considered for an interview will be contacted.

     

    Accommodation Requirements.  LifeLearn is committed to providing an accessible workplace, in support of the Accessibility for Ontarians with Disabilities Act (2005) (“AODA”), the Human Rights Code (RSO 1990) (“HRC”) and the Integrated Accessibility Standards Regulation 191/11 (“IASR”).  Should an applicant require accommodation at any point during the recruitment process or as an employee during subsequent employment, the individual is invited to communicate and discuss their requirements with LifeLearn’s Human Resources representative.  LifeLearn will provide, or arrange to have provided, reasonable accommodation specific to the applicant’s or employee’s accessibility needs.

  • Client Success Specialist

    Client Success Specialist

    Description: LifeLearn is looking to fill the position of Client Success Specialist, who, under the direction of the Director of Operations, will primarily be responsible to provide one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communication. This position will troubleshoot technical problems related to products and services. This role will also analyse problems and make recommendations as to root causes and corrective actions.

     

    RESPONSIBILITIES:

    • Handle inbound calls, emails, and customer enquiries with a friendly and effective demeanor, in accordance with the company’s established KPIs and customer satisfaction standards
    • Research, analyze, and resolve support tickets placed through the online portal or via telephone and email
    • Provide customers with a resource for understanding, empathy, and education on various system functions, processes, and self-help tools available to them through both inbound and outbound communication channels
    • Enter and update data in the CRM system accurately and appropriately, and update both the client and LifeLearn project teams on a timely basis and per established service level agreements, KPIs, and SOPs
    • Collaborate extensively with peers, project teams, and developers to resolve client issues while improving the effectiveness of the team and the information available to our clients.
    • Use monthly SEO reports to update and edit websites for customers as required to align with the most current search algorithms and to improve customer rankings
    • Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted maintenance agreements
    • Interact with clients and team members with professionalism and maturity
    • Perform special projects and other duties as assigned
    •   

    QUALIFICATIONS:

    • Bachelor’s degree in information technology or related field or experience
    • 1-2 years’ experience providing website and software customer support
    • experience using WordPress
    • ability to analyse and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
    • ability to quickly pick up new product and service knowledge, and communicate that knowledge effectively to customers
    • ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
    • time management skills and ability to stay motivated and on-task
    • understanding of Domain Name Server and SEO an asset

     

    PERKS OF THE JOB:

    • Work-life balance — we understand the importance of balance. We offer flexible start times and the option to work from home a few days a week
    • Summer hours — we believe summer hours should be a year-round option!
    • Pet-friendly environment — we regularly have furry friends in the office
    • Flexible benefits program — choose a plan that works best for you

     

    HOW TO APPLY:

    • If you are interested in applying for this position, please submit your cover letter and resume for review. All applications should be directed to [email protected]. While we thank all applicants, only those being considered for an interview will be contacted.

     

    Accommodation Requirements.  LifeLearn is committed to providing an accessible workplace, in support of the Accessibility for Ontarians with Disabilities Act (2005) (“AODA”), the Human Rights Code (RSO 1990) (“HRC”) and the Integrated Accessibility Standards Regulation 191/11 (“IASR”).  Should an applicant require accommodation at any point during the recruitment process or as an employee during subsequent employment, the individual is invited to communicate and discuss their requirements with LifeLearn’s Human Resources representative.  LifeLearn will provide, or arrange to have provided, reasonable accommodation specific to the applicant’s or employee’s accessibility needs.