When clients need answers to after-hours pet health questions, PetNurse supports them with safe, appropriate, and timely assessments of their pets’ health.
When clients call, PetNurse vet triage support puts clients on the phone with Registered Veterinary Nurses, who use trusted Clinical Protocols to evaluate the severity of a situation, determine urgency, and specify clear next steps.
- If a situation is urgent, nurses can refer pet owners to the emergency animal hospital associated with your practice or transfer them to your on-call emergency veterinarian.
- For non-urgent triage outcomes, pet owners can request an appointment with your practice and come in during regular practice hours. This helps eliminate unnecessary trips to the emergency hospital, which reduces costs and stress for clients and pets while in increasing appointments and strengthening client retention.