Support clients and pets after hours with live telephone triage support that works as an extension of your practice. PetNurse Request A consultation

Improve Access to Care and Patient Outcomes

Increase appointments without the cost of hiring additional staff or extending hours of operation.

When clients need answers to after-hours pet health questions, PetNurse supports them with safe, appropriate, and timely assessments of their pets’ health. 

When clients call, PetNurse vet triage support puts clients on the phone with Registered Veterinary Nurses, who use trusted Clinical Protocols to evaluate the severity of a situation, determine urgency, and specify clear next steps. 

  • If a situation is urgent, nurses can refer pet owners to the emergency animal hospital associated with your practice or transfer them to your on-call emergency veterinarian. 
  • For non-urgent triage outcomes, pet owners can request an appointment with your practice and come in during regular practice hours. This helps eliminate unnecessary trips to the emergency hospital, which reduces costs and stress for clients and pets while in increasing appointments and strengthening client retention. 

Improve Work-Life Balance for On-Call Staff

By connecting clients to nurses after hours, PetNurse vet triage support reduces workload, overtime, and stress for on-call staff, which promotes better work-life balance. 

  • Reduced call volumes (only urgent triage calls are transferred) 
  • Shorter calls (urgent calls have already been triaged) 
  • Consistent triage support (nurses use Clinical Protocols) 

Receive All Case Information

As part of its veterinary after-hours answering service, PetNurse vet triage support delivers case notes, triage outcomes, and any applicable appointment requests connected to every call to: 

  • Ensure continuity of care 
  • Support clinical decision-making 
  • Maintain accurate pet medical records 
  • Quantify the value and ROI of PetNurse 

Here’s a dollar-value example of what practices can realize. 

After-Hours Support Practices and Clients Can Trust

All calls are handled by RCVS (Royal College of Veterinary Surgeons) Registered Veterinary Nurses. All nurses have a minimum of 3 years practical experience and many hold advanced qualifications. All nurses receive extensive and ongoing training on the use of Clinical Protocols, which are used to provide high-quality and consistent triage decisions. In over 15 years of operation, our PetNurse partner, VetsDirect, has successfully conducted over 1 million consultations.

Improve Client Satisfaction

24/7 peace of mind for your clients knowing that there’s always a Registered Veterinary Nurse they can speak with one to one over the phone.

Improve Efficiency

Save your staff time by not having to triage and manage after-hours calls. This allows greater flexibility regarding practice hours of operation.

Continuity of Care

PetNurse’s after-hours access to care puts your practice front and center as the trusted source for pet care no matter the time of day.

Prices Start at

$299

/MONTH
  • No Setup Fees
  • Free marketing communications for launch
  • Use your existing practice phone number

*US dollars. Canadian price starting at $389/Month.

Request a Consultation

Note: PetNurse does not treat, diagnose, or prescribe and does not establish Veterinarian-Client-Patient Relationship (VCPR). PetNurse is not a substitute for a physical examination by the pet owner’s veterinarian.