COVID-19 Practice Resources


Keeping your clients informed during the current COVID-19 pandemic is crucial.

With so much information (and misinformation) available, it’s important to focus on what we know and stick to the facts. We appreciate your time is valuable and answering questions about COVID-19 may be overwhelming for you and your team as you take care of day-to-day business.

What’s new to the kit (updated March 26, 2020):

  • four COVID-19 ClientEd handouts*NEW
  • four social media images*NEW
  • a curbside medical history form (fillable PDF and WebDVM form) *NEW
  • three posters to communicate the status of your practice *NEW

LifeLearn will add COVID-19 updates to this download kit as developments happen. Providing your contact information allows us to send updated kit information straight to your inbox so you don’t have to download the kit again or miss anything.


What’s included in this kit (updated March 26, 2020) :

What is included in this kit in detail:

  • three posters to communicate the status of your practice *NEW
    • “We’re open …”
    • “Open for emergencies only …”
    • “Stop, let us come to you …”
  • four social media images to accompany the posters *NEW
    • “We’re open but following social …”
    • “… we’re temporarily closed except …”
    • “Let us come to you! …”
    • “We offer telemedicine …”
  • four COVID-19 ClientEd handouts
    • Tips for Pet Sitters During the COVID-19 Pandemic *NEW
    • Coronavirus Disease (COVID-19)
    • Social Distancing and Your Pet During the COVID-19 Pandemic
    • Tips for Dog Walkers During the COVID-19 Pandemic
  • a curbside medical history form*NEW
    • fillable PDF
    • WebDVM website form and how-to document
  • two general social media images
    • “COVID-19 We share you concerns…”
    • “Confine the cat? Detain the dog? WAIT! …”
  • a printable poster
    • “COVID-19 We share you concerns …”
  • a website banner
    • “COVID-19: Practice Updates and Pet Health Information”
  • a WebDVM COVID-19 page template
  • ALLYDVM direct email template


Existing Customers

We understand the strain this may put on your practice. If you need assistance updating any LifeLearn services to keep your clients up to date, please email [email protected] or call 1 (888) 225-2011. We’re here to help.

WebDVM Announcements & Online Resources

  • Your website is a great tool to keep clients informed and up-to-date. Including a homepage announcement, COVID-19 resources page and accurate client education can go a long way in helping pet owners feel reassured during the coming weeks.

  • Online tools like Pet Health Checker and Rx/Food Refill Requests are great ways to practice social distancing, while continuing to provide service to your clients.

Visit West Coast Animal Hospital to see our recommendation on how veterinary hospitals can use their website to communicate COVID-19

WebDVM News & Client Education

  • You can access the COVID-19 ClientEd handout (Official title: Coronavirus Disease (COVID-19)) through your website’s ClientEd library and post the link to your social media sites

  • Our automatic News Updates are published on your website, and we will continue to publish relevant COVID-19 News Updates to help keep your clients informed


LifeLearn Live: Educating Clients About COVID-19

LifeLearn Animal Health’s Chief Veterinary Officer, Dr. Mark Stephenson, delivers the facts about COVID-19 as it relates to pets. Dr. Stephenson also discusses best practices for clinics on getting the COVID-19 message out to clients, and chats about LifeLearn’s free COVID-19 Response Kit download so overwhelmed practices can get the message out easily through email and their preferred social channels.

LifeLearn & VetFolio Present: COVID-19 in Animals, The Facts from an Infectious Disease Expert

In cooperation with LifeLearn, VetFolio’s Dr. Cassi interviews renowned Ontario Veterinary College, veterinary infectious disease expert, Dr. J. Scott Weese about COVID-19 in Animals. Access the exclusive interview:

Listen Now

Additional Resources for Veterinarians

Coronavirus Disease 2019 (COVID-19) Owner Contact Guidelines for Veterinarians

Reduce your contact. Reduce your risk. Dr. Scott Weese (Infectious Disease Specialist at the Ontario Veterinary College) has developed a flowchart for managing contacts and case admissions to clinics.

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