Careers at LifeLearn Animal Health

Stop putting in your time.  Start enjoying it.

At LifeLearn, we’re a progressive and creative team of people who care deeply about what we’re doing to help advance animal health and education worldwide. We believe that great ideas can come from anyone, and encourage every team member to contribute, address problems, make decisions, and grow in an environment of mutual respect and personal empowerment. If you are looking to join a team that thrives on collaboration, is passionate about what we do, and always strives for excellence, we want to hear from you.

Current Opportunities

Customer Success Manager

Description:

We are seeking a highly motivated and results-driven Customer Success Manager to join our team.   They will be responsible for the planning, coordination, and management of the activities of the Customer Success team to maintain and enhance the client relationships in order to meet organizational and operational objectives.  The Customer Success Manager will also be responsible for ensuring our customers maximize the value of our products and services, ultimately driving customer satisfaction, retention, and growth.

Responsibilities:

Customer Onboarding and Adoption:

  • Lead the onboarding process for new customers, ensuring a smooth and successful transition into our platform.
  • Educate customers on product features and functionalities to drive successful product adoption.

Mentoring the Team and Relationship Building:

  • Develop and nurture strong relationships with key stakeholders within customer organizations to understand their needs and goals.
  • Strong collaborative skills and the ability to work effectively in a cross-functional team environment.
  • Regularly communicate with customers to assess their satisfaction and identify opportunities for improvement.
  • Collaborate with cross-functional teams such as sales, marketing, and product development to align efforts and deliver a cohesive customer experience.
  • Willingness to share knowledge, coach the CSS team, and train on product knowledge to contribute to team success, and foster a positive work environment.

Customer Success Planning:

  • Collaborate with customers to create customized success plans that align with their business objectives and ensure product utilization aligns with their goals.

 Issue Resolution and Support:

  • Act as the primary point of contact for customer inquiries, concerns, and escalations, ensuring timely and effective resolution.
  • Coordinate with internal teams to address customer issues and advocate for their needs.

Feedback and Product Improvement:

  • Gather feedback from customers and collaborate with product development teams to enhance our product based on customer needs and preferences.

 Renewals and Upselling:

  • Work closely with the sales team to ensure timely renewals and identify opportunities for upselling or expanding the use of our products and services.

Performance Monitoring and Reporting:

    • Track and analyze customer engagement metrics, usage patterns, and other relevant data to identify trends and opportunities to optimize customer success strategies.

Qualifications:

  • Minimum of 5 years of experience in a leadership role within a SaaS company.
  • Prolonged periods of seating
  • Must be able to lift at least 20 pounds
  • Bachelor’s degree in business, Marketing, or related field.
  • Familiarity with CRM systems, preferably Salesforce.
  • In depth understanding of call center metrics that affect service level agreements and drive customer retention and satisfaction.
  • Strong leadership skills–can effectively coach and motivate others.
  • Excellent interpersonal skills, including the ability to communicate articulately both verbally and in writing, and translate complex subjects for a diverse audience.
  • Proven customer service experience including managing difficult situations constructively.
  • Proven methods to manage self and others, including delegation, while implementing auditing procedures to verify outcomes.
  • Proficiency in using various software and tools, with a quick ability to learn new platforms.
  • Strong analytical and problem-solving skills to identify issues, propose effective solutions, and drive problem resolution for customers.
  • Great emotional intelligence and interest in helping others learn and succeed.
  • Familiarity with best practices and trends in digital marketing strongly desired.
  • Strong time management skills
  • Excellent attention to detail

About LifeLearn Animal Health

LifeLearn Animal Health provides education and communications products and services to the veterinary profession and animal health organizations. LifeLearn’s award-winning competencies in digital media, combined with longstanding veterinary content expertise, have delivered sophisticated offerings to veterinarians to optimize their practices, including: WebDVM, custom veterinary websites; ClientEd; client education resource; and Sofie, the advanced veterinary medical search tool. LifeLearn has been named one of Canada’s Fastest-Growing Companies by Growth 500 from 2015 to 2019.

If you are interested in applying for this position please send your cover letter and resume to [email protected]

We thank all applicants for their time, however we will only be contacting those individuals that we wish to interview.

Corporate Accounts Manager

Description:

LifeLearn is currently recruiting for the position of Corporate Account Manager, who, under the direction of the EVP of Sales, will be responsible for meeting sales targets in his/her territory by seeking out new opportunities and maintaining existing accounts within the animal health industry with a focus on Corporate Hospital Groups.

The chosen candidate will develop new relationships by assessing the prospects needs, providing solutions, creating and negotiating agreements to close the sale. In addition, the candidate will be responsible for updating the company’s CRM and participating in trade shows along with other sales activities.

 

Responsibilities:

  • Define, develop and execute integrated sales strategies to provide a full-service approach to selling LifeLearn services to the healthcare industry
  • Achieve sales and performance objectives as set out by LifeLearn
  • Identify market potential by qualifying accounts
  • As the Subject Matter Expert, you will identify and develop customer needs and recommend solutions leveraging LifeLearn products and services
  • Demonstrate product and service capabilities to prospective clients via in-person, telephone and virtual presentations
  • Effective use of the end-to-end sales process, resulting in closed sales
  • Record daily sales activities within salesforce.com to monitor client engagement, sales funnel development, and enable accurate sales reporting
  • Collaborate with internal teams to improve customer satisfaction, overcome challenges, and create a seamless customer experience
  • Remain knowledgeable on changes and developments in the animal health industry
  • Proactively engage with existing accounts within your sales territory for account management and to identify upsell opportunities
  • Initiate sales process by scheduling appointments; making initial presentation; understanding account requirements
  • Close sales by building rapport with potential account; explaining product and service capabilities; overcoming objections; preparing contracts
  • Contributes information to market strategy by monitoring competitive products and reactions from accounts
  • Accomplishes marketing and organization mission by completing related tasks and activities as needed
  • Represent company at national conventions or trade shows

 

Qualifications:

  • Must be a self-starter, motivated and works well with clients and colleagues
  • Proven sales ability to meet and surpass targets and goals
  • Skillful coaching, negotiation, and presentation abilities
  • Outgoing with outstanding communication and listening skills and a professional appearance
  • Strong understanding of how to bring appropriate resources to client opportunities
  • Strong analytical and critical thinking skills
  • Superior time management and organizational skills with proven ability to prioritize responsibilities
  • Strong writing, presentation, and client-facing communication skills
  • Excellent written, presentation and communication skills
  • Self-motivator and ability to work well with both colleagues and clients
  • Thorough understanding of the companion animal Veterinary Industry, preferably with previous sales experience working with corporate hospital groups.
  • 3-5 years’ of demonstrated successful performance in a sales role
  • Degree or diploma in a business- or sales-related field or related work experience
  • Prospecting and negotiation skills with a strong knowledge of sales principles, methods, practices, and techniques
  • Organized, able to multi-task, work well under pressure in a fast paced environment
  • Ability to travel within North America up to 50% annually
  • Proficiency in Microsoft Office

*Please note that this position may be based in the USA.

 

About LifeLearn Animal Health

LifeLearn Animal Health provides education and communications products and services to the veterinary profession and animal health organizations. LifeLearn’s award-winning competencies in digital media, combined with longstanding veterinary content expertise, have delivered sophisticated offerings to veterinarians to optimize their practices, including: WebDVM, custom veterinary websites; ClientEd; client education resource; and Sofie, the advanced veterinary medical search tool. LifeLearn has been named one of Canada’s Fastest-Growing Companies by Growth 500 from 2015 to 2019.

If you are interested in applying for this position please send your cover letter and resume to [email protected]

We thank all applicants for their time, however we will only be contacting those individuals that we wish to interview.

Meeting and Events Project Manager

Description:

The Meeting and Events – Project Manager, under the direction of the Meetings & Events Manager, will primarily be responsible for leading project management strategies and actions to ensure effective milestone planning and timely completion of deliverables. This position will participate in contract negotiations and maintain ongoing relationships with a variety of vendors. This role will also strive to advance your knowledge, skills, and abilities and consistently share these with others. The Meeting and Events – Project Manager must have three years of related experience and the ability to analyze and interpret the needs of customers and offer the appropriate options, solutions, and resolutions when required.

Responsibilities:

  • Independently manages and implements successful custom meeting/events and speaker bureaus for multiple clients.
  • Oversee project management to ensure effective milestone planning and timely completion of deliverables
  • Reconcile expense statements and project budgets
  • Prepare travel schedules, book travel arrangements, and make reservations for attendants and presenters
  • Prepare, review, and print various forms of correspondence such as invoices, presentations, publications, expenses and reports
  • Participate in contract negotiations and maintain ongoing relationships with a variety of vendors

Qualifications:

  • College diploma or University degree in related field
  • Three years of related experience in veterinary or medical events
  • Strong working knowledge of project management principles, methods, practices, and techniques
  • Ability to analyze and interpret the needs of customers and offer the appropriate options, solutions, and resolutions required
  • Ability to effectively communicate both verbally and in writing
  • Ability to prioritize and manage conflicting demands
  • Ability to work individually as well as part of a team
  • Demonstrated time management skills
  • Experience with project management software systems
  • High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment

About LifeLearn Animal Health

LifeLearn Animal Health provides education and communications products and services to the veterinary profession and animal health organizations. LifeLearn’s award-winning competencies in digital media, combined with longstanding veterinary content expertise, have delivered sophisticated offerings to veterinarians to optimize their practices, including: WebDVM, custom veterinary websites; ClientEd; client education resource; and Sofie, the advanced veterinary medical search tool. LifeLearn has been named one of Canada’s Fastest-Growing Companies by Growth 500 from 2015 to 2019.

If you are interested in applying for this position please send your cover letter and resume to [email protected]

We thank all applicants for their time, however we will only be contacting those individuals that we wish to interview.

Production and Resource Manager

Description:

The LifeLearn Production and Resource Manager (“PRM”) will work with the Creative and Meetings & Events teams to collaboratively to scope, plan, and administer the workflow and employee resources for high volume and fast-moving projects. The PRM will coordinate the tasks inside the Creative and M&E teams to deliver projects that are also diverse, interesting, yet often with tight timelines.

The individual that will excel at LifeLearn will have strong organizational, resource management and managerial skills. They will have a proven track record of supporting and motivating teams. They will also have exceptional communication skills that lean into collaboration, positivity, and persuasion. All members on the team are highly supportive and willing to pitch in to get the job done.

The PRM will be accountable for managing the timelines and deliverables of project teams including multiple internal stakeholders, contractors, and client stakeholders. They are responsible for managing project scope in accordance with Statement of Work contracts, manage resource schedules and work closely with the Project Controller to manage project budgets.

The PRM is a proactive person who is quick to respond and can work towards a deadline. At LifeLearn, we work with clients. We advocate for our teams. We improve process to drive exceptional service delivery.

Responsibilities:

  • Collaborate closely with key stakeholders in the Industry Solutions department including Creative, Editorial, and M&E to understand project requirements, scope and timelines.
  • Collaborate with the Sales Department and Account Executives to handoff projects from sales to execution phase.
  • Work with the financial Project Controller to manage resource forecasting and work allocation of resources within approved budgets.
  • Drive the team in the use of our internal project management tool, Monday.com and SageIntacct and provide feedback for ongoing improvements to increase visibility of project status for all stakeholders.
  • Manage resource productivity weekly and manage billable utilization.
  • Provide weekly status reports to all stakeholders that will highlight what is in progress, pending and next steps required. Proactively address bottlenecks or delays, ensuring projects stay on track. Implement and maintain efficient workflow processes.
  • Manage project closures and sign off schedules with Project Managers and Account Executives.
  • Monthly status reports to all stakeholders to highlight project financial health, identify projects ready to close, and any projects that are in pause-mode due to client delays.
  • Understand the limitations of the team’s resource capacity and pro-actively provide strategic solutions to enhance project outcomes.
  • Work closely with our variety of freelancers and assist in setting budgets for freelancer costs and tracking contracts, NDA’s and purchase orders.
  • Schedule post-project wrap-ups to review and highlight achievements and understand opportunities for improvement.
  • Support IS Directors (Creative and M&E) to build plans and oversee workflow for projects, including the tracking of resources, project budgets, and timely delivery of project benchmarks.
  • Actively engaged in management of project status updates for clients, taking responsibility for timelines and tracking expectations regarding project deliverables
  • Timely delivery of projects on time and within an established budget while maintaining quality of work and alerting the Directors of any concerns.
  • Building relationships and expanding freelance resources.
  • Managing SOW budgets and finding cost-effective production methods.
  • Improved visibility of status and costs across all milestones within projects.
  • Repeat work from clients due to efficient delivery of work and meeting cost budgets.
  • Improved utilization of resources, working collaboratively with sales, operations, and finance teams to manage budget forecasting and resource allocation.

Qualifications:

  • Bachelor’s degree in advertising, marketing, business administration, and communications; OR equivalent professional work experience.
  • 6+ years of project management experience and at least 2 years in a creative or media agency are necessary.
  • Client management or client success experience preferred.
  • Expert level skills with Microsoft products such as Outlook, Word and PPT and Microsoft Teams.
  • At least 5 years of Project Management software experience on a major platform (Monday.com, Microsoft Projects, SalesForce Projects, or other alternative.) necessary.
  • Familiarity with Creative Suite; knowledge in Adobe Illustrator is an asset.
  • Self-sufficiency – detail oriented with ability to learn quickly with minimal direction.
  • Experienced in resource allocation methodologies and tactical resource assignment.  Must have experience in managing resource allocations for 40 or more employees.
  • Creativity – ability to develop concrete requirements, and to ask purposeful questions to gain clarity when direction is not clear.
  • Strong critical thinking skills
  • Understanding of the fundamentals of marketing, client management, agency model of service delivery, project-based milestone businesses models, adult learning content development (Continuing Education).
  • Ability to multi-task and juggle multiple projects simultaneously while driving collaborative communications with both internal and external stakeholders.
  • Monitor project profitability and adjust resources or terms of business accordingly.
  • Think on a scale – how to find solutions not just for the situation at hand, but more generally and systematically across the team(s).

About LifeLearn Animal Health

LifeLearn Animal Health provides education and communications products and services to the veterinary profession and animal health organizations. LifeLearn’s award-winning competencies in digital media, combined with longstanding veterinary content expertise, have delivered sophisticated offerings to veterinarians to optimize their practices, including: WebDVM, custom veterinary websites; ClientEd; client education resource; and Sofie, the advanced veterinary medical search tool. LifeLearn has been named one of Canada’s Fastest-Growing Companies by Growth 500 from 2015 to 2019.

If you are interested in applying for this position please send your cover letter and resume to [email protected]

We thank all applicants for their time, however we will only be contacting those individuals that we wish to interview.

Accessibility Commitment

LifeLearn is committed to providing an accessible workplace, in support of the Accessibility for Ontarians with Disabilities Act (2005) (“AODA”), the Human Rights Code (RSO 1990) (“HRC”) and the Integrated Accessibility Standards Regulation 191/11 (“IASR”). Should an applicant require accommodation at any point during the recruitment process or during subsequent employment, the individual is invited to communicate and discuss their requirements with LifeLearn’s Human Resources representative. LifeLearn will provide, or arrange to have provided, reasonable accommodation specific to the applicant’s or employee’s accessibility needs.

Note to Third-Party Recruiters

If you are a third-party recruiter, please do not contact us. While we understand and appreciate the valuable service that third-party recruiters provide to individuals seeking employment, LifeLearn has its own hiring processes when positions with LifeLearn become available.