Last Updated: December 1, 2020
Last Updated: December 1, 2020
“Account” means a User’s account that was registered on our Website and created for the purposes of accessing our Services.
“Aggregated Information” means all information derived from your use of Services and including without limitation, usage information, data and other content, provided however, such information will not be able to reveal Authorized User or your identity.
“Application” or “App” means mobile application utilized by a User to access Services from a smart phone.
“Authorized User” means someone who has been designated by you to access the Services.
“Certified” or “Certify” means being officially recognized as possessing a certain qualification, criteria or meeting certain standards.
“Content” means any content featured or displayed throughout the Website, including but not limited to text, documents, information, data, articles, opinions, images, photographs, graphics, software, Applications, video recordings, audio recordings, sounds, designs features, comments and other materials that are available on the Website.
“Credentials” means account log-in and other details which are relevant to your subscription and your access to Services.
“Customer Input” means any content submitted or otherwise shared by you in the course of provision of Services, including suggestions, modifications or other actions undertaken by you or is otherwise shared with users.
“Customer Setup” shall mean the LifeLearn services relating to the agreement and registration of the service offering, establishing fees and payment terms, account setup, onboarding, and ongoing support. Vetsdirect shall provision the Services and agrees to provide the Services on the terms of this Agreement. Customers will be required to provide credit card and billing information prior to Setup.
“Handle” means to process, record, transfer, access receive, use, disclose, retain, dispose of, destroy, manage, collect, store, or otherwise handle and any variation of “Handle” and “Handling” has the same meaning depending on the context.
“Intellectual Property” means inventions, discoveries, or improvements (whether patented or able to be patented and whether or not reduced to practice), including patents, patent applications, certificates of invention, utility models, continuations, continuations-in-part, provisionals, divisions, reissues, renewals, re-examinations and extensions thereof; trade secrets, know-how, designs, methodologies, processes, rights in data, and similar rights; semiconductor chip protection and mask work right; the protection of works of authorship or expression and copyright (whether or not registered); trademark, trade names, service marks, logos, domain names and trade dress; and similar rights under any laws or international conventions throughout the world, whether now existing or hereafter arising or developed, including the right to apply for registrations, certificates, or renewals with respect thereto, the rights to prosecute, enforce, and obtain damages.
“Intellectual Property Rights” means any rights pertaining to Intellectual Property.
“Law” means any statute, ordinance, regulation, rule, code, constitution, treaty, common law, governmental order or other requirement or rule of law of any governmental authority.
“Onboarding” shall mean the process led by LifeLearn that consists of a step-by-step process to fully implement the Services outlined in this agreement. The Providers may be involved in the onboarding when applicable
“Person” means an individual or a company.
“Personal Information” means any identifiable information related to a Person.
“Subscription” means the purchase of our Services, either through the order form on Website or by contacting us, and “Subscription Period” means the time you are entitled to use the Services as set out in your subscription.
“Website” means www.lifelearn.com and a subdomain of any such website, any mobile application for such website or any other website operated by us in connection with services provided to Authorized Users.
The term for each Service (the “Term”) shall commence upon receipt of a signed Order Form (the “Commencement Date”). Customers will be required to provide credit card and billing information prior to Setup. Monthly billing will commence 30-days after receipt of a signed Order Form.
3. SERVICE OFFERING
(1) LifeLearn will be the subscriber’s first line of contact for training, service, user questions, and other issues not of a technical nature.
A. LifeLearn uses a cloud-based ticket system. Send service requests to [email protected]
B. Tickets will be responded to by LifeLearn support within 1 business day, between 8:30 am – 5:00 pm EST Monday through Friday, excluding major US and Canadian holidays, of the posting of a ticket.
C. Subscribers will utilize 888-225-2011 for telephone support and follow-up calls.
D. LifeLearn telephone support hours are 8:30 am – 5:00 pm EST, excluding US and Canadian holidays.
4. SUBSCRIBER RESPONSIBILITIES
a) Subscriber shall maintain one (1) designated contact person (“Administrator”) to serve as the primary point of contact with decision making responsibility.
5. FEES AND PAYMENT TERMS
a) Your use of the Services is subject to your payment of the ongoing monthly and/or annual subscription fee (the “Subscription Fee” or “Fee”). All Fees may be changed by LifeLearn at its discretion but any such change will only impact the subscription period after the expiry of Term (as defined below). Fees shall be billed in Canadian or United States dollars depending on which jurisdiction is applicable to you and your purchase of Services. Fees are payable by credit card (Visa, MasterCard or American Express) or by providing valid bank account information for LifeLearn to automatically withdraw funds from. You are responsible for ensuring a current and valid payment method is on file with LifeLearn at the time of billing.
b) Monthly Billing Service Contract is to be reviewed by LifeLearn five (5) months from the Billing Commencement Date. Please note that if the number of pet health calls reaching the live PetNurse agent exceeds a monthly average of twelve (12) calls per clinic per veterinarian per month then the clinic will be moved to the applicable higher price tier (ex. moved from the one (1) Doctor rate to the two (2) Doctors rate) if they wish to continue with the service. Calls reaching the live PetNurse agent must exceed a call duration of one (1) minute in order to be counted as a call. If a customer is to be moved to a higher price tier, a new price proposal will be provided via email by LifeLearn and, once agreed to, billing at this higher rate would commence in the seventh (7th) month of the service following the Billing Commencement Date. Thereafter, billing will automatically renew monthly.
c) If your payment is past due, LifeLearn may, at its sole discretion, (1) administer a fee for non-sufficient funds in case a payment method (e.g. credit card) fails, (2) suspend or terminate the Service, and (3) pursue all remedies otherwise available to us. You agree to reimburse LifeLearn for any reasonable costs and expenses incurred in the course of collecting payment past due. Any amount not paid when due shall be subject to late fees at a rate of two per-cent (2%) per month (or the maximum amount allowable by applicable law, whichever is less).
d) For the purpose of determining pricing, the number of veterinarians is determined based on the full-time equivalent (i.e. two (2) part-time veterinarians would equal one (1) full-time veterinarian). One half (0.5) of a veterinarian will be charged at the lower rate but may be bumped to a higher price tier six (6) months post-launch if the call volume exceeds the monthly average limit previously as per Section 2.
6. REFUNDS AND CANCELLATIONS
LifeLearn, Vetsdirect or the Customer may terminate this Agreement and subscription for the Services with or without cause upon 30 days written notice to the other party. LifeLearn will provide written notice to your email address on record with LifeLearn. Customers who wish to cancel should notify LifeLearn by calling 1-888-336-2720 at least ten (10) days in advance of the intended date of cancellation of such services. The monthly subscription billing may be canceled at least ten (10) days prior to your next billing date to stop further charges on your account. Upon termination of the Services, you no longer have rights to access or use the Services.
All Fees charged by LifeLearn for the Services are exclusive of sales, or other value added taxes. The Business agrees it is responsible for and shall pay in full all such taxes.
8. REPRESENTATIONS, WARRANTIES AND COVENANTS
b) Restricted Actions. You covenant that you will not:
(1) make use of the Services to do anything other than to carry out activities which are normally related to activities conducted using the Services;
(2) publish content that violates any party’s Intellectual Property Rights or Laws, in any form whatsoever;
(3) rent, lease, distribute, license, sub-license, sell, resell, assign, transfer, timeshare, offer in a service bureau, or otherwise make any part of the Services available to any third party, other than to an Authorized User;
(4) damage, disable, overburden or impair our servers or network, or interfere with any other party’s use and enjoyment of the Services;
(5) copy, or make derivative work from, any part of the Services in any medium, including use of a frame or border environment around PetNurse, or other framing technique to enclose any portion or aspect of PetNurse, using any device including using spiders, data mining, robots, or similar data gathering means;
(6) access the Services in order to build a commercially available product or service which competes with the Services;
(7) copy any features, functions, integrations, interfaces or graphics which are part of the Services;
(8) violate any Laws;
(9) wilfully tamper with the security of the Services;
(10) share any sensitive data with us which, in the normal course of events, would demand special Handling and introduce a security burden on us that is not agreed upon by us in writing in advance of receipt of such data;
(11) transmit any information, through the Services in any other manner, which may be: (1) unlawful, threatening, abusive, libelous, defamatory, obscene, vulgar, indecent, inflammatory, sexually explicit, pornographic or profane; (2) in violation of a third party’s Intellectual Property Right or is subject to Intellectual Property Rights; (3) refutes or is contrary to what is set out anywhere in the Services; (4) is considered “spam” (including machine or randomly-generated, constitutes unauthorized or unsolicited advertising, chain letters, any other form of unauthorized solicitation or any form of lottery or gambling); (5) contains or installs any viruses, worms, malware, Trojan horses or other content that is designed or intended to disrupt, damage or limit the function of any software, hardware or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of any third party; and (6) violates the privacy of any third party; and
(12) attempt to gain unauthorized access to the Services or our computer systems or networks through hacking, password mining or any other means.
c) We reserve the right to investigate and prosecute, to the fullest extent of the law, any violation of the above.
9. PROPRIETARY RIGHTS
a) Ownership and Reservation of Rights to LifeLearn Intellectual Property. LifeLearn and its licensors own all Intellectual Property Rights in the Services. You will not obtain any ownership interest in the Services or any modifications to the Services as a result of your access and use of Services.
(1) You agree that all such data may be, without further required consent by you, Handled by a third-party for either (1) the third party’s own legitimate business purposes, (2) purposes which serve our business purposes, including transaction processing and data monitoring or storage; or (3) for regulatory or other reasons which are imposed on us, in Canada, United States of America, or in any other jurisdiction we provide services or may otherwise decide to store or process such data.
(2) Aggregated Information. We’ll own all Aggregated Information for any purpose seen we see fit, including but not limited to publication of, and creation of derivative works from the Aggregated Information, provided that such usage will not reveal to a third party any Confidential Information or the identity of an Authorized User.
c) Your Input. We shall have a royalty-free, worldwide, transferrable, sublicensable, irrevocable, perpetual license to use or incorporate into Services any Customer Input. You shall have no obligation to provide Customer Input. Although LifeLearn does not seek to monitor or control the submission of Customer Input, LifeLearn reserves the right to delete, move and edit any Customer Input submitted where, in our sole and absolute discretion, it is considered prudent or necessary to do so.
10. CORRECTIVE ACTION AND NOTICE
If you become aware of any actual or threatened activity by an Authorized User which is prohibited by Section 6(b) (Restricted Actions), you will immediately (a) take all reasonable and lawful measures within your control that are necessary to stop the activity or threatened activity and to mitigate its effects (including, where applicable, by discontinuing and preventing any unauthorized access to the Services, and (b) notify LifeLearn of any such actual or threatened activity.
IN ADDITION TO ANY OTHER DISCLAIMERS SET OUT IN OUR TERMS, THE SERVICES PROVIDED, INCLUDING ALL CONTENT AND FUNCTIONS, ARE “AS IS” WITHOUT ANY REPRESENTATIONS OR
WARRANTIES OF ANY KIND MADE BY US. WE EXPRESSLY DISCLAIM ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, RELIABILITY OR ACCURACY.
PETNURSE IS NOT INTENDED TO BE A SUBSTITUTE FOR A VETERINARIAN, AND ADVICE DOES NOT PRESENT INFORMATION FROM ALL POTENTIAL SOURCES OF INFORMATION AND LIFELEARN DOES NOT CERTIFY ANY ADVICE PROVIDED TO YOU. RELIANCE ON ANY ADVICE PROVIDED AND ANY OTHER INFORMATION, HOWEVER PRESENTED, OBTAINED THROUGH THE SERVICES IS SOLELY AT YOUR OWN RISK.
ALTHOUGH THE SERVICES PROVIDE LINKS TO THIRD PARTY WEBSITES, WE ASSUME NO OBLIGATION AND PROVIDE NO GUARANTEES WHATSOEVER IN CONNECTION WITH THE PERFORMANCE OF THIRD PARTY WEBSITES OR THIRD PARTY CONTENT PROVIDED OR ACCESSED THROUGH THE SERVICES. WE ARE NOT RESPONSIBLE TO YOU FOR THE CONDUCT OF ANY SUCH THIRD PARTY OR FOR ANY ERROR, INACCURACY, OR INACCESSIBILITY OF ANY MATERIAL THEY SUPPLY.
ALL THIRD PARTY MATERIALS ARE PROVIDED “AS IS” AND ANY REPRESENTATION OR WARRANTY CONCERNING ANY THIRD PARTY MATERIALS IS STRICTLY BETWEEN YOU AND THE THIRD-PARTY OWNER OR DISTRIBUTOR OF THE THIRD PARTY MATERIALS. TO THE FULLEST EXTENT OF THE LAW, WE DO NOT REPRESENT THAT ANY INFORMATION EXCHANGED BETWEEN A PARTY IN THE PROVISION OF SERVICES IS SECURE, EVEN IF WE BECOME AWARE OF ANY, OR ARE TOLD ABOUT, A POTENTIAL BREACH.
12. RELEASE AND INDEMNIFICATION
b) In the event you are a California resident, you waive California Civil Code Section 1542, which says: “a general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor.”
c) We may, at our sole discretion and expense, choose to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without our written consent.
Under no circumstances will LifeLearn, our representatives, affiliates, suppliers, or other third parties with whom we do business (our “Business Partners”) be liable for any indirect, incidental, special, consequential or exemplary damages arising from or relating to the use of the Services.
This includes, but is not limited to, any loss of profit, earnings, anticipated earnings, interruption or loss of business, or any consequential losses, problems, or fault howsoever arising out of the use of the Services.
Under no circumstances will LifeLearn, our representatives, affiliates, suppliers or Business Partners be liable to you or any person with respect to damages incurred by reason of any services or goods received through, advertised on, or provided by the Services. Under no circumstances will LifeLearn, our representatives, affiliates, suppliers or Business Partners be liable for the acts, omissions or conduct of any third party users of the Services and you must ensure that you inform such third parties, who may benefit from any part of the Services, of this fact.
Without limiting the foregoing in this section entitled “Liability” the limit on LifeLearn’s (including our representatives, affiliates, suppliers or Business Partners) total cumulative liability to you or any person for any claims arising from or relating to the Services will be limited to our portion of fees you have paid for the Service in the twelve months prior to the date that the claim arose.
You agree and acknowledge that regardless of any statute or law to the contrary any claim or cause of action arising from or relating to the Services must be filed within one (1) year after such a claim or cause of action arises or be permanently barred.
The foregoing shall not apply to the extent prohibited by the applicable law.
(1) we may retain any of your data in our backups, archives and disaster recovery systems until such data is deleted in the ordinary course; and
(2) all information and materials described in subsection (1) above will remain subject to all confidentiality, security and other applicable requirements of our Terms.
15. PERMISSION FOR COMMUNICATION
We use email and other electronic means to stay in touch with you. You agree that when you provide us your e-mail address or personally identifying information (e.g. name, address) during or prior to access of the Services, you: (1) consent to receive communications from us, our Affiliates, and applicable Users in electronic formats, including via the email address you have submitted, SMS messages to your telephone, or other agreed upon contact methods; (2) can opt- out from receiving communication from any such party at any time by completing the formalities on our Website, but we do not take on any liability for any communication of another party to you, particularly if you have provided your contact information to them independently rather than using the communication functions of the Website; and (3) agree that our Terms, agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications would satisfy if they were in writing and physically presented to you.
16. MODIFICATION OF OUR TERMS
c) Any change of Fees applicable to Services shall apply on the subsequent renewal date for your subscription.
17. GOVERNING LAW
Our Terms and any access to or use of the Services shall be governed by, and construed in accordance with the internal laws of the Province of Ontario and the federal laws of Canada, without giving effect to any choice or conflict of law provision or rule (whether of the Province of Ontario or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the province of Ontario.
19. WAIVER OF CLASS PROCEEDINGS
Users hereby waive any right they may have to commence or participate in any class action lawsuit against LifeLearn related to any claim, dispute or controversy and, where applicable, you and any Authorized Users hereby agree to opt out of any class proceeding against us otherwise commenced.
If any portion or provision of our Terms shall to any extent be declared illegal or unenforceable by a court of competent jurisdiction, then the remainder of our Terms, or the application of such portion of provision in circumstances other than those as to which it is so declared illegal or unenforceable, shall not be affected thereby, and each portion and provision of our Terms shall be valid and enforceable to the fullest extent permitted by law.
21. HEADINGS AND SUMMARIES
Except as otherwise stated in our Terms or as expressly required by law, any notice to us, excluding for purposes of termination, shall be given in writing by certified postal mail to
367 Woodlawn Rd W.
Guelph, Ontario Canada N1H 7K9
or by calling LifeLearn at 1-888-336-2720
Notices regarding the cancelation or termination of your subscription shall be given by calling LifeLearn at 1-888-336-2720.
Any notice to you shall be given to the most current email address in your Account.
23. OTHER RULES OF INTERPRETATION
Any reference to gender includes all genders; words importing the singular number only shall include the plural and vice versa; the word “or” is not exclusive; the words “including”, “includes” and “include” mean “including without limitation; and “shall” means “will” and “must”, all three of which can be changed interchangeably and shall not mean “may”.
24. NO WAIVER OF COVENANTS
Failure by any party to insist upon the strict performance of any of the covenants, agreements, terms, provisions or conditions contained in the Terms or to exercise any election shall not be construed as a waiver or relinquishment of such covenant, agreement, term, provision or condition but the same shall continue and remain in full force. No waiver shall be deemed to have been made unless expressed in writing.
If any provision of this Agreement is found to be invalid by a court of competent jurisdiction, the other provisions of the Terms will remain in full force and effect.
26. SURVIVING PROVISIONS
27. ENTIRE AGREEMENT