WebDVM4 FAQs

How do I add images to a page?

There are a few ways to add images to the system and then to a page:

  • Images can be added to the Media section by clicking on the Add button and browsing your computer for the image you would like to upload
  • Or, you can be on the page that you are updating and either click the Add Feature Image option or the icons above the Editing field, browse your computer and then upload
  • You can either add the image as the Feature Image, or have it insert in to the text on the page

What is the difference between a feature image and one in with the text?

The Feature image is place at the top of the text on the page and also used as a thumbnail if one is required. The image inserted into the text can be right/center/left aligned to the text or have the text wrap around it.

How do I turn on/off or change the information in the header widget?

  • Navigate to the General section of Clinic Options
  • Scroll down to the bottom of the page and uncheck the Enable Header Widget option

How do I make a new slide? How do I show text on the slide?

  • Go to Slides, Add New, and enter in the title for the slide and any extra text in the Excerpt area
  • If you would like the slide to link to a page grab the address URL and paste it into the Link URL field, click the Show Text check box
  • To add a slide image, click on Feature Image on the right side and select the image you would like to use on your slide
  • Watch Tech Tip Video on Slide Management

How do I create a blog and add posts?

Your Blog page has already been created for you and will need to be published.

  • Go to Pages, search for your Blog page, choose Quick Edit and change the status from Pending Review to Published
  • Now that the page is published you will need to add it to your Menu, go to Appearance in the top navigation and choose Menus
  • Once on the menus page choose the menu that you would like to add the Blog option to.
  • On the left side of the Menus page look for the Pages box, click View All and find the Blog page then click the Add to Menu
  • The blog option will appear at the bottom of the menu list, you can click and drag this to place it where you want in the menu, then click Save Menu. Now you can start blogging!
  • Go to Posts, click on Add New and you’re ready to go

How do I add staff members to the team page? How do I organize (order) my team with the correct hierarchy?

  • Go to Team on the left navigation of the Dashboard and click Add New
  • Enter in the staff member’s name and choose the role they have in the hospital from the right side of the page
  • If the role they have is not in the list you can click the Add New Role link and add in the title. From there add in the bio information and Set your featured image for the staff member. You can also set their Salutation, Title, Designations, Schools attended, Hometown, Pets and, if they would like, their personal Facebook and/or Twitter account information
  • Once done, click the Publish button
  • To sort the order of the titles to appear on the team page, go to Clinic options, General, scroll to the Team Page Role order and sort your team titles
  • Watch Tech Tip Video on Team Member Management

How do I set the Client Access code?

  • Go to the General section of the Clinic Options area and enter in your Clinic Access Code
  • Check the Prompt New Users for Access Code checkbox

How do I create a Facebook account?

There are 750 million active users on Facebook — it’s about time you get in on the action and start a Facebook Page for your business. After all, the best marketing reaches out to consumers where they already are, and people spend more than 700 billion hours a month on the site.

Not tech savvy? That’s not a problem — the process isn’t too technical. Here’s a step-by step guide to help you initiate your Facebook marketing.

  • Create your page – go to facebook.com/pages and “Create Page” in the upper right hand corner
  • Select your category – company, organization or institution
  • Once you select the category for your business, you can fill in the name, address and phone number. Check the box next to “I agree to Facebook Pages Terms” and click “Get Started.”
  • Add a photo – upload a picture for your page. It can be a logo, a photo of your clinic or a photo of a person — whatever makes the most sense for building your brand.  The file needs to be smaller than 4MB, and it can be square or a vertical rectangle.  However, note that the avatar that shows up next to status updates and wall posts is square, so if you don’t want anything chopped off, square might be the way to go.
  • Suggest the page to your friends, clients, and contacts – click on “Import Contacts” to reach out to your email contacts about your new Page.  You can upload a file or you can enter your email login info so Facebook can access people in your email contact list. You can check the box next to the names you’d like to invite, and you can preview the invitation to see what it’ll look like. For people who are already on Facebook, they’ll get a “Recommended Pages” widget on their Facebook, while everyone else will get an email that invites them to sign up to Facebook.
  • Start writing content – Once you have a photo uploaded and have a few fans on board, you can start engaging
  • Watch Tech Tip Video on how to add Social Media to your WebDVM4 Veterinary Website

How I set up a Twitter account for my practice?

A company account has numerous advantages and benefits over a personal account, and it can greatly increase your brand and traffic online. You can connect with other companies in your industry, network with high profile people, drive traffic and leads, and interact with your customers.

  • Go to www.twitter.com
  • Write in company name in full and complete fields for username, password and URL address
  • Find people to follow – select categories that are relevant to your practice or search for specific companies and follow them
  • Edit settings – click on Settings tab in the top right corner, complete company details as well the bio and company logo information in the Profile section
  • Post a message – type a message on your Twitter homepage, keep it under 140 characters and try to make interesting and relevant to your company
  • Watch Tech Tip Video on how to add Social Media to your WebDVM4 Veterinary Website

I created a Facebook/Twitter account – how do I add that information to the website?

  • To create a Widget on the homepage, go to Appearance, choose Widgets from the drop down
  • Click and drag the Action Button field into the area on the right for where you would like that widget to appear
  • Once you have added the Action Button you can add your Title, the link to where you want that widget to take the user and then select the icon you would like to use by using the Link Type drop down menu
  • Watch Tech Tip Video on how to add Social Media to your WebDVM4 Veterinary Website

I had a video made of the hospital – how can I add that to the website?

  • Go to edit the page that you would like to place the video
  • Click on the HTML tab in the upper right corner of the Editor field
  • Paste in the embed code that you received for the video

How do I add/remove menu items?

  • First, you want to make sure the page has been created, then go to Appearance and choose theMenus option
  • Once on the Menus page choose the menu that you would like to alter from the tabs at the top of the page
    • To remove a menu option, click the down arrow to the right of the item and click Remove, then Save the menu
      • To add a menu option scroll down the page until you find the section of what you want to add (Pages, Services, Service Category, etc.)
  • Once you find the section search for the page that you would like to add, click the check box and then click the Add to Menu button, the option that you chose will be at the bottom of the menu and then you can click and drag it to the location you want it

I hear a lot about “SEO” – what is that?

SEO or Search Engine Optimization is about making your site more popular with search engines likeGoogle, Bing, or Yahoo. If a pet owner is searching for veterinary services you want your clinic to appear at or near the top of the search results page.

WebDVM4 comes ready to embrace search engines. Its features and functions guide a search engine through the posts, pages, and categories to help the search engine crawl your site and gather the information it needs to include your site within its database. Just as important is your site’s content.

Make sure you have quality word content for a search engine to examine. This content should be rich in the keyword phrases that people might search for.

You can also easily add important page descriptions and keywords to individual pages. Go to the SEO section under Clinic Options and you will be able to add your Meta Description, Meta Keywords.

Watch Tech Tip Video on SEO

How do I set up a Google Analytics account and add that to my site?

Google Analytics is a free tool that gives you insights into your website traffic and marketing effectiveness. Powerful, flexible and easy-to-use features now let you see and analyze your traffic data.

  • Go to www.google.com/analytics and click Sign Up Now
  • If you already have a Google email account sign in – if not, click Sign Up at the top right
  • Once you sign in to the Analytics tool add your company website address and click Finish
  • On the next screen you will see the code that you will copy and paste in to your Website administration system
  • From your dashboard select Clinic Options and then SEO
  • Paste the code form Google into the Analytics Code box and Save Changes

 

Is there a license agreement?

Yes. You can download the agreement by accessing the link found on our support site at http://web4.lifelearn.com/support/.

 

Who do I call if I need help?

1-800-375-7994

Kathy Jerrard – kjerrard@lifelearn.com, ext 231

Chris Pavy – cpavy@lifelearn.com, ext 247

Dale Beech – dbeech@lifelearn.com, ext 245

Jason Harding – jharding@lifelearn.com, ext 249