Lifelearn - webDVM FAQ's

Frequently Asked Questions - webDVM	Back to Main FAQ
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Why do I need a website? In today’s world, the internet if the first place consumers go for information about products and services. A clinic website provides 24/7 access and information to both your current clients, as well as, prospective clients. At very minimum, a web site allows your clients and prospective clients to find your phone number and get directions quickly and easily. A sophisticated web site like webDVM will enhance your practice image with a unique site that expresses your values, showcases your services and facilities; and educates your clients. It can also function as a vital and efficient communication channel for your clients through posted news articles and email functions. What are the benefits of having a webDVM website? Increased clinic exposure with 24/7 access through your own unique domain name. Increased client compliance to clinic recommendations through the provision of fully described medical and other services and an extensive pet health education library, including instructional video clips, e-learning presentations and online communication. Improved customer service and communication with regular news articles, frequently asked questions and online appointment booking and prescription/food ordering. Proactive client communication (saving staff time as well as telephone and postage costs) with automatic newsletters, messages and reminders using the Pet Health ID Compliance Program option. How am I charged for a webDVM site? There is one time set-up fee, and a monthly maintenance fee for a fully-featured website. The set-up fee includes website development and set-up, registration of your own unique domain name, and training on the content management tools which you can use to maintain the website. The maintenance fee includes the hosting of your website, content maintenance, news updates, 25MB of storage, five 50 MB clinic email addresses and a toll-free number for customer support. There are no fee surprises and no software to buy. Please contact one of Lifelearn’s Sales and Customer Service representatives for further details – 1-800-375-7994. What payment methods are accepted? Lifelearn accepts Visa and MasterCard for site set up fees, and you may choose between automatic bank withdrawal (electronic funds transfer) or credit card for monthly charges. How do I decide what the website will look like? WebDVM offers many professionally designed templates, which we customize for you by adding your name and logo, and a color scheme (100’s of colors to choose from or give us your specific practice colors). You can also customize and personalize your website by adding text, photos and extra web pages to showcase your practice and team. What are the standard sections of a website? WebDVM creates intuitive sites that divide content into the following sections. Many of these sections are extensively pre-populated with Lifelearn content, which you can edit and customize. You do not have to use every section and you can turn sections or pages off while you are adding information. Home Page About Us Photo Gallery Services FAQ Virtual Tour Contact Us Links Privacy Policy Pet Health Can you redesign a website that has already been created? If you have a pre-existing website and would like to switch to the webDVM service, we can transfer your content into the different sections of the webDVM website. How is the information collected for the website being created? webDVM first supplies you with a Quick Start form to identify your practice’s basic information including contact details, team members, and hospital description to get you online fast! Remember, webDVM comes with standard sections including extensive and editable pre-written services and FAQs to get you started. Can I transfer an existing domain name to your servers? Yes, just let us know at time of registration. Will I be able to view my site before it is put online? Absolutely. Before a website can go live, it must be reviewed and approved of by the clinic. Will my website appear on popular search engines? (Ex. Google, Yahoo) Lifelearn has optimized our sites to ensure the major search engines will find your site and list them in search results, however the key to getting a high ranking on search engines is in the frequency of new material on your website and the number of links to and from your website, among other things. Advertising the site to your clients and getting them to visit and use the site (Pet Health Library/Photo Gallery/Online Forms) is important as is editing your site on a regular basis and having other sites link back to yours. What features does webDVM offer that is unique and maximizes the effectiveness of my website? A comprehensive and professionally designed website with your own unique domain name The extensive Lifelearn educational content (over 900 searchable pet health articles, how-to videos and e-learning programs) and communications features will keep your clients coming back over and over again. The search function and multi-level dynamic menu navigation system allows for your clients to find what they are looking for in an intuitive and simple manner. Pet Health ID Card and Compliance Program (optional) that works with you and your website to encourage and commit clients to the wellness of their pets through a proactive communication program with your clients. Initial set-up and training is included and ongoing toll-free telephone support. webDVM seems perfect for me and my hospital, what do I do now? Please contact Lifelearn’s Sales and Customer Service Representative at 1-800-375- 7994 to receive your order and Quickstart Form along with your webDVM agreement. With the completed Quickstart Form, we can have your site up and running in as little as 10 business days. I already have a domain name for my website and want to use your website service, can I still manage it or do we have to transfer it to you to manage? You have two choices; You can keep magement control of your domain so that you are still responsible for the domain renewals and updating the DNS records to make the site live or if Lifelearn ever updates them. Your other option is to have the domain transferred to Lifelearn where we would take care of all the behind the scenes management issues so you don't have to. I've decided that I want Lifelearn to manage our domain, what happens now? To transfer the domain we would need the login information for the domain registry website. Our IT department will go in and take care of the transfer process and you don't have to worry about anything. If you have a .ca domain we would also need the CIRA website login. If you do not have the login information or do not wish to give it to us, then the domain will have to be unlocked by your or your IT people and then Lifelearn would start the transfer process by sending a request email. This email will be sent to the email address for the Admin Contact of the domain, please make sure this is a valid email and the person receiving it is aware of the transfer request (there is a time limit on the transfer email). Once the transfer has been authorized by your IT person the transfer itself can take anywhere from 24 hours to a week to complete. I would like to be able to check my email (that is managed by Lifelearn) when I am away from the office, is this possible? Yes, you can check your email while out of the office. Go to, https://mail1.lifelearn.com/ and then use your email address and password to login. This interface will show you any messages that have come into the server since the last Send/Receive request from your email program (Outlook, Thunderbird, ect.).

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