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The Veterinary Receptionists Handbook - 2nd Ed. This indispensable handbook is fully updated and contains everything a receptionist needs to know about scheduling, collections, answering clients' most commonly asked questions and more. The book also includes a glossary of veterinary medical terms and a chart of vital statistics for dogs, cats, horses, ferrets, gerbils, hamsters and rabbits.
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Pearls of Practice: 301 Ways to Improve Your Practice Selected from two of the most popular departments in Veterinary Economics and Veterinary Medicine, these tips will help you make your practice more efficient, more profitable, and more client-oriented. Veterinarians, team members, and professional consultants alike contributed these easy-to-implement pearls, which include ideas on marketing, client education, personnel management, practice finances, patient care and more.
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The Art of Veterinary Practice Management Want the secret to building and motivating an exceptional practice team, better managing accounts receivable, maintaining the ideal inventory, and initiating an effective marketing plan? Whether you're a veterinarian, hospital manager, motivated team member, or veterinary student this book by consultant Mark Opperman, CVPM, offers the key to all this and more - plus worksheets that will help you exercise your new expertise right away.
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