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The Effective Hospital Manual
Authored by J.D. (Jim) Stowe, DVM

         

$119 (includes CD)

The first practice manual that gives you the principles and strategies to creating a stellar practice team!

This is an interactive working manual and template to align your whole health care team to being the best in veterinary care. Described as the ‘un-manual’, The Effective Hospital Manual has been designed to provide and guide you through engaging weekly meetings (topics provided for each week of the year!) whereby the entire health care team participates in becoming experts in patient care, collegiality and customer service. The CD provided includes the entire manual to start you on your way to developing your own hospital principles, employee manuals and medical protocols.

Table of Contents

I. Introduction
- Creating a culture
- Dramatic difference
- How to use this manual
II. Principles
- Core values
- The question of ethics
- Leadership
- Leaders
- Code of conduct
- People don’t make mistakes
- Clients sign our pay checks
- Attitude is everything
- Never blame
- Dedication to personal growth
- Respect is an active pursuit
- Objective: Fulfillment
- We are a democracy
- Talk and listen
- Help without expectation of gain
- Undivided attention
- More than words
- Many sides to every story
- We listen
- Karma
- I’m OK, you’re OK
- No bullying
- Client relationship
- Look after number one
- 360 degree feedback
- We solve problems (not create them)
- Customer comfort		 - The memorable client experience
- Everyone is a client
- Service is a feeling
- Never say no
- Comfort for the pet
- We do not judge ability to pay
- Compliance is our responsibility
- The Bond
- Lifelong learning
- Teachable moments
- Balance
- Small things, big difference
- Deliver what we promise
- Sustainability
- Pride in place
- Image and perception – realities
- No discounting
- Vet’s don’t know the costs
- KISS
- No excuses
- Candor
- Define our market
- Reinventing ourselves
- We are GREEN
- Giving back
III.
IV.
V.
VI.		 Standards
Employee Handbook
Medical Protocols
Forms & Templates
    The Effective Series of Manuals:
  • The Effective Veterinary Practice provides the fundamentals to what you need to know about running a veterinary business.
  • The Effective Hospital Manual provides the principles and strategies for creating a stellar team around exceptional patient and customer care.
  • The Effective Team Training Manual provides a template for bringing the team into effectively executing the delivery system.

Purchase 2 or more books by J.D. Stowe – Save 10%

Buy all 5 Effective Manuals & SAVE

$478

Achieving Performance
The Effective Marketing Manual
The Effective Veterinary Practice
The Effective Hospital Manual
The Effective Team Training Manual

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