Books & Other Publications

The Effective Team Training Manual – REVISED & UPDATED
Authored by J.D. (Jim) Stowe, DVM

$149 (includes CD)

Now in one book – the protocol manuals have been updated to make it more effective in developing a training manual for all your staff.

If you want to have a practice culture that is fulfilling, a journey that is always exciting, and a health care team that is always growing, then use this interactive and user-friendly manual to train your team. This manual leads you, step-by-step, through training principles and processes with the intent of developing your own practice’s unique and customized training manual. It also allows you to incorporate specific requirements of your staff, the culture of your practice and change and growth in your health care team.

The included CD-ROM contains the entire Team Training Manual, plus separate templates for practice forms and protocols.

“In this manual, we provide you with a model for developing efficient and effective training systems. Your challenge is to be innovative and to make your Practice Training Manual even better. Inspire your team to become the best veterinary practice ever!”
Jim Stowe, DVM

Book Sections:
• Training Strategies
Defining your practice needs and structuring a training program
• Orientation Training
Defining and training your fundamental practice standards
• Client Care Training
Developing service protocols for all client interactions
• Position Training
Defining the tasks and expectations of each staff member
• Standards Training
Defining standards for communication and patient care
• Logistics Training
Developing protocols for efficient hospital operation
• Medical Training
eveloping standards for patient health records and teaching modules to educate staff in your standards of veterinary care
• Ancillary Training
Training modules for boarding and grooming

The Effective Series of Manuals:
• The Effective Veterinary Practice provides the fundamentals to what you need to know about running a veterinary business.
• The Effective Hospital Manual provides the principles and strategies for creating a stellar team around exceptional patient and customer care.
• The Effective Team Training Manual provides a template for bringing the team into effectively executing the delivery system.

Purchase 2 or more books by J.D. Stowe – Save 10% - Phone orders only

Buy all 5 Effective Manuals & SAVE

$478

Achieving Performance
The Effective Marketing Manual
The Effective Veterinary Practice
The Effective Hospital Manual
The Effective Team Training Manual