The Veterinary Receptionists Handbook - 2nd Ed.
(MT McClister, A Midgley)
Thompson Healthcare
$44 CDN/$40 US

This indispensable handbook is fully updated and contains everything a receptionist needs to know about scheduling, collections, answering clients' most commonly asked questions and more. The book also includes a glossary of veterinary medical terms and a chart of vital statistics for dogs, cats, horses, ferrets, gerbils, hamsters and rabbits.

Pearls of Practice: 301 Ways to Improve Your Practice
(MT McClister, A Midgley)
Thompson Healthcare
$33 CDN/$30 US

Selected from two of the most popular departments in Veterinary Economics and Veterinary Medicine, these tips will help you make your practice more efficient, more profitable, and more client-oriented. Veterinarians, team members, and professional consultants alike contributed these easy-to-implement pearls, which include ideas on marketing, client education, personnel management, practice finances, patient care and more.

The Art of Veterinary Practice Management
(M Opperman)
Thompson Healthcare
$55 CDN/$50 US

Want the secret to building and motivating an exceptional practice team, better managing accounts receivable, maintaining the ideal inventory, and initiating an effective marketing plan? Whether you're a veterinarian, hospital manager, motivated team member, or veterinary student this book by consultant Mark Opperman, CVPM, offers the key to all this and more - plus worksheets that will help you exercise your new expertise right away.