$599 - Customer Service Series

Marketing Veterinary Products & Services
Authored by Mark Opperman

$99

    Team training includes:
  • Understanding that marketing is an effective way of educating your clients
  • Recognizing how the entire healthcare team can play a role in marketing your practice's products and services
  • Learning marketing techniques to convert as many as 72% of phone shoppers into clients
  • Understanding the difference between internal and external marketing strategies
  • Being familiar with different marketing strategies and learning how to implement them into your practice

Complete the built-in self-assessment test and send the results to Lifelearn to collect continuing education credits AND a Certificate of Completion.

Lifelearn's practice licence allows all team members to use the program and collect CE.

Purchase the complete Customer Service Series & save over 20%!

Customer Service series includes 8 interactive CDs:

  • Essentials of Client Service
  • Enhancing Your Telephone Skills
  • Exam Room Communications
  • Communication Matters
  • Marketing Products and Services
  • Perception of Value
  • Smart Moves for Technicians & Assistants
  • Teams that Work