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$599 - Customer Service Series

Perception of Value
Authored by Mark Opperman

$99

Make Your Practice Shine! - Mark Opperman shows staff that a client's perception of your practice will be influenced by many factors. Taking some simple steps to improve your image can help ensure that your practice will make a positive and lasting impression. It is no longer enough to be a well-qualified veterinarian, sharp business skills and a better understanding of your clients' perception of value are key to a successful practice in the new millennium.

Team members will learn:
• A client's perception of value is often based on factors other than the quality of the medical care provided.
• How clients perceive value in a veterinary practice.
• Methods to enhance the value of services provided by your practice.
• What can be done to exceed client expectations by making your practice shine.

Complete the built-in self-assessment test and send the results to Lifelearn to collect continuing education credits AND a Certificate of Completion.

Lifelearn's practice licence allows all team members to use the program and collect CE.

Purchase the complete Customer Service Series & save over 20%!

Customer Service series includes 8 interactive CDs: