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$599 - Customer Service Series

Enhancing Your Telephone Skills
Authored by Mark Opperman

$99

Practice Management Consultant and author of The Art of Veterinary Practice Management, Mark Opperman, CVPM coaches hundreds of veterinary teams every year, and he knows what it takes to make a practice soar. Now you can deliver his effective and proven techniques to each member of your practice staff.

Team members will learn:
• To elevate their level of telephone communication skills through courtesy, warmth and elegance
• To understand the importance of first impressions and that the receptionist is the gatekeeper of the practice
• How to develop effective listening skills to assess and meet clients' needs
• To become more succinct in communication
• How to handle common telephone situations such as the upset client, the price shopper and the emergency call

Complete the built-in self-assessment test and send the results to Lifelearn to collect continuing education credits AND a Certificate of Completion.

Lifelearn's practice licence allows all team members to use the program and collect CE.

Purchase the complete Customer Service Series & save over 20%!

Customer Service series includes 8 interactive CDs: