Lifelearn - Team Training - Enhancing Your Telephone Skills

Team Training
Enhancing Your Telephone Skills Authored by Mark Opperman	Products bearing this seal are sold on our 21-day money-back evaluation basis. Simply purchase the product using your credit card with the understanding that you have 21 days from the time you receive your disc(s) to evaluate the program. If, for any reason, you are not completely satisfied with the program, you may return it for a full refund.
$99 Practice Management Consultant and author of The Art of Veterinary Practice Management, Mark Opperman, CVPM coaches hundreds of veterinary teams every year, and he knows what it takes to make a practice soar. Now you can deliver his effective and proven techniques to each member of your practice staff. Team members will learn: To elevate their level of telephone communication skills through courtesy, warmth and elegance To understand the importance of first impressions and that the receptionist is the gatekeeper of the practice How to develop effective listening skills to assess and meet clients' needs To become more succinct in communication How to handle common telephone situations such as the upset client, the price shopper and the emergency call Complete the built-in self-assessment test and send the results to Lifelearn to collect 1 hour of continuing education credits AND a Certificate of Completion. Lifelearn's practice licence allows all team members to use the program and collect CE. Purchase the complete Communication Series & save over 20%! $449 - Communication Series Communication series includes 6 interactive CDs: Essentials of Client Service Enhancing Your Telephone Skills Exam Room Communication Communication Matters Smart Moves for Technicians & Assistants Teams that Work

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