Lifelearn - Team Training - Essentials of Client Service

Team Training
Essentials of Client Service Authored by Sheila Grosdidier	Products bearing this seal are sold on our 21-day money-back evaluation basis. Simply purchase the product using your credit card with the understanding that you have 21 days from the time you receive your disc(s) to evaluate the program. If, for any reason, you are not completely satisfied with the program, you may return it for a full refund.
$99 - UPDATED & REVISED *Essentials of Client Service* is a dynamic program that will present fundamental concepts to providing superior customer satisfaction. It will benefit everyone on your practice team. Your Team Will Learn: To recognize excellent client-receptionist interactions through a series of case-based scenarios. To provide extraordinary customer service when handling telephone inquiries, greeting and receiving clients, managing clients and patients, discharging and following up with those clients. To build long-term relationships with clients using successful techniques that can be easily applied to every client interaction. To apply excellent client service skills in situations with difficult clients, such as rude clients, clients who regularly miss appointments, disruptive pets in the waiting room and forceful pet owners. Complete the built-in self-assessment test and send the results to Lifelearn to collect 1 hour of continuing education credits AND a Certificate of Completion. Lifelearn's practice licence allows all team members to use the program and collect CE. Purchase the complete Communication Series & save over 20%! $449 - Communication Series Communication series includes 6 interactive CDs: Essentials of Client Service Enhancing Your Telephone Skills Exam Room Communication Communication Matters Smart Moves for Technicians & Assistants Teams that Work

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