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$599 - Customer Service Series

Essentials of Client Service
Authored by Sheila Grosdidier

$99

Essentials of Client Service is a dynamic program that will present fundamental concepts to providing superior customer satisfaction. It will benefit everyone on your practice team.

Team members will learn:
• To deliver extraordinary customer service through successful reception management procedures
• To impart a sense of trust and compassion through voice and body language expression
• To build long-term relationships with clients by providing exceptionally friendly service
• Appropriate greeting, discharge and follow-up procedures
• To handle telephone inquiries, communicate fees, and deal with walk-in clients
• The philosophy that extraordinary customer satisfaction is key to the success of a veterinary practice

Complete the built-in self-assessment test and send the results to Lifelearn to collect continuing education credits AND a Certificate of Completion.

Lifelearn's practice licence allows all team members to use the program and collect CE.

Purchase the complete Customer Service Series & save over 20%!

Customer Service series includes 8 interactive CDs: